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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Was shown 2 available rooms. Both very dirty and unacceptable. 1st Room had dirt and grass in the bath tub. 2nd room had a huge cockroach in the bathtub. I did not stay after that and checked into another nearby hotel. Very disappointed in this property and condition.
Business response:
Dear Chris, We appreciate your valuable feedback. It is our commitment to ensure that every guest experiences a clean and comfortable environment, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this to our attention. We hope to welcome you back so we may provide you with the experience you deserve.Sincerely,Hotel Management
Business response:
Thank you
The floor in our room was dirty and gritty. There was no shower curtain, had to go to desk to request.
Business response:
Dear Sheila, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
Aweful We didn’t stay we left, the rooms were filthy dirty and there was mold on the pull out sofa bed mattress. The room stunk.
Business response:
Dear Jodi, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We sincerely hope you will give us another chance to serve you in the future.Sincerely,Hotel Management
Business response:
thank you
Staff was not friendly. Room was dirty location was not ideal!!
Business response:
Dear ERICA, Thank you for informing us about your stay. Our team is committed to providing exceptional customer service and ensuring comfortable accommodations for all our guests. However, we understand that we fell short of our usual standards. Please be assured that we have taken the necessary steps to address your concerns. We greatly appreciate your business and look forward to the opportunity to enhance your experience during your next visit.Sincerely,Hotel Management
room was dirty & had prior damage.
Business response:
Dear Chyanne, We sincerely apologize for your disappointing stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We hope that you will consider giving us another opportunity to provide you with a more seamless stay in the future.Sincerely,Hotel Management
Trash Room Travesty One of our two rooms was located by the “trash room.” Didn’t know there was such a thing, but let me tell you, it smelled as bad as you would guess. Inside the room, it looked ok but smelled like rotten milk. The pullout couch had yellow stains all over it, suspect hair and crumbs. The other room was occupied when we opened the door…window open, trash, bedding strew about…we were given a replacement room and upon turning on the light we saw bugs scatter everywhere. Off the bed, under the furniture. Needle... read more
Business response:
Dear Christy, Thank you for your valuable feedback. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope... read more
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open tomorrow at 8:30 a.m.