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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointment Overall, this was one of the more disappointing hotel stays I have had in several years. The pictures misrepresented the current conditions of the hotel. For example, it needed basic maintenance. The doors stuck and were hard to open. The continental breakfast was pitiful - only coffee and chocolate muffins. The air quality was very poor and felt stagnant. The worst part of the hotel was the noise levels. While people were talking at normal levels in the hallway, their conversations were loud inside the hotel ... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the unsatisfactory experience you encountered during your stay. We will communicate your feedback to our team to ensure these issues are addressed and that we enhance the overall guest experience. Furthermore, we will share your feedback with our leadership team to improve our future breakfast choices. We look forward to the opportunity to welcome you back in the future.Sincerely,Hotel Management
Gross The facility is dilapidated, which is fine, not every property can be new. But, the room was disgusting. Pubic hair on the toilet walls and bathroom door. Room smelled of mold and although the facility is "non-smoking", the hallways reaked of cigarette and marijuana. The staff was friendly and check-in and check-out was easy. You may wonder why we stayed once we arrived, but unfortunately it was a last minute trip ao we had to take our dog with us. This was our only option.
Business response:
Dear Corey, We sincerely apologize for the cleanliness concerns and any odor issues you encountered. Maintaining a fresh and comfortable environment is important to us, and we will address these matters with our team to ensure improvements. We appreciate your honesty and will work towards providing a better experience. We hope you will consider giving us another opportunity in the future.Sincerely,Hotel Management
We arrived and were told there were no rooms even though we had booked online
Business response:
Dear Guest, We sincerely apologize for the inconvenience you encountered with your recent reservation at our establishment. Although this is not a regular occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
Business response:
We apologize that we did not meet your expectations.
Roaches Had cockroaches all over
Business response:
Dear Silisa, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We... read more
The property was disgusting and the facilities were disgusting.
Business response:
We apologize that we did not meet your expectations
La salle de bain était dégueulasse plein de poils. Le divan-lit le matelas était vraiment malpropre. Pas de draps. Vraiment médiocre.
Business response:
Dear Monia, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely,Hotel Management
You get what you pay for. Floor had something spilled on it and not cleaned. Hair in the shower and bathroom.
Business response:
Dear Liam, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will address this appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Business response:
Sorry that you did not enjoy your stay
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open tomorrow at 8:30 a.m.