Extended Stay America - Cincinnati - Blue Ash - Reed Hartman

Christy 

on Expedia

a year ago

Trash Room Travesty One of our two rooms was located by the “trash room.” Didn’t know there was such a thing, but let me tell you, it smelled as bad as you would guess. Inside the room, it looked ok but smelled like rotten milk. The pullout couch had yellow stains all over it, suspect hair and crumbs. The other room was occupied when we opened the door…window open, trash, bedding strew about…we were given a replacement room and upon turning on the light we saw bugs scatter everywhere. Off the bed, under the furniture. Needle... read more

david 

on Expedia

a year ago

The floor was very dirty, ask for it to bw cleaned and never was and had to clean it my self. 

David 

on Expedia

a year ago

Staff incredibly rude 

David 

on Expedia

a year ago

very rude staff 

Shalita 

on Expedia

a year ago

This was the worst experience I ever had at a hotel. Several issues from a deluxe room being the size of a dorm room, had to pay for upgrade. What hotel don’t have an iron in the room. Front desk says not all the rooms have an iron and it’s unprofessional for me to go asking folks who has an iron. How about you have a check out list/time so you know who has the irons. Icing on the cake we step out and return to our room that has many “roaches” crawling all around. We had to shake out everything put other items in garbage bag... read more

Philip 

on Expedia

a year ago

Our room smelled like dog. Towels appears old, luckily we brought our own. The place has a lot of potential, needs a deep clean to say the least. They have grab and go pre packaged breakfast. No juice!! Have to ask for cups, plates, pots, a bed sheet and extra blanket. No hair dryer! At the current condition, I do not recommend staying here! 

Laurence 

on Expedia

a year ago

Beautiful on the outside, out dated on the inside. Suites were not equipped with amenities. Third degree questioning when asked for sheets and towels. Check-in took over an hour at 3am. We are from out of state with children. This was by far one of the worst stays we’ve booked with Expedia.