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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bathroom had all kinds of hair in the tub and shower
Business response:
Dear Carletter, Thank you for selecting our hotel for your accommodation. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience.Sincerely,Hotel Management
Not great. Checking in was easy and the lady helping us was very friendly and nice. Are room was big and roomy, but very ran down. There were dead cockroaches in the kitchen area and in the bathroom.
Business response:
Dear Terrica, Thank you for providing your valuable feedback. We are delighted to hear that you had a positive experience with our check-in service. However, we are sorry that your room was not up to our usual standards of cleanliness and comfort. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience.Sincerely,Hotel M... read more
Business response:
Sorry you did not enjoy your stay
The toilet did not function quite properly.
Business response:
Dear Sarah, We appreciate your high rating and hope that you had an overall pleasant stay with us. However, we apologize for any inconveniences you encountered and appreciate you bringing this to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
manque de propreté
Business response:
Dear Rachel, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
I booked here because I was traveling with my adult son. I booked a room that had a separate bedroom. Upon arrival I was told that wasn’t an option, because they were At capacity. I requested to book an additional room and I was told that wasn’t an option. No doubt in my mind this hotel was far from booked, I saw literally 3 guests the whole time I was there and the parking lot has very few cars.
Business response:
Dear Kathryn, Thank you for sharing your feedback about your recent stay. We want to apologize for the room type you requested not being available. We regret any frustration and inconvenience this caused to you and your son. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We appreciate you bringing this to our attention and will review your comments with our team. We hope that we will have a future opportunity to show you the exceptional stay we are committed to pr... read more
Very outdated and dirty. Customer service needs improvement. Asked for towels 3 different times and was told they didn’t have any more. Eventually I think he got irritated and just pulled some out of the dryer. It seemed like most of their customers are long term tenants.
Business response:
Dear Sheryl, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet expectations. We understand how vital it is for our guests to feel comfortable, well-cared-for, and valued, and we deeply regret missing the opportunity in these areas during your visit. Your experience with both the property’s condition and the service you received is certainly not reflective of the high standards we aim to uphold. We will address this with our team to make further improvements. Your fe... read more
Business response:
Thank you
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open tomorrow at 8:30 a.m.