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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The floor was very dirty, ask for it to bw cleaned and never was and had to clean it my self.
Business response:
Dear David, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. It is very unusual for our team to be unresponsive to a guest's needs when made aware of an issue, and typically, our housekeeping staff works hard to deliver outstanding service. Therefore, we sincerely apologize for this not being the case during your recent stay. We have shared your feedback with our associates and will use this as an opportunity to improve our s... read more
Staff incredibly rude
Business response:
Thank you
very rude staff
Business response:
Thank you
This was the worst experience I ever had at a hotel. Several issues from a deluxe room being the size of a dorm room, had to pay for upgrade. What hotel don’t have an iron in the room. Front desk says not all the rooms have an iron and it’s unprofessional for me to go asking folks who has an iron. How about you have a check out list/time so you know who has the irons. Icing on the cake we step out and return to our room that has many “roaches” crawling all around. We had to shake out everything put other items in garbage bag... read more
Business response:
Thank you
Business response:
thank you
Our room smelled like dog. Towels appears old, luckily we brought our own. The place has a lot of potential, needs a deep clean to say the least. They have grab and go pre packaged breakfast. No juice!! Have to ask for cups, plates, pots, a bed sheet and extra blanket. No hair dryer! At the current condition, I do not recommend staying here!
Business response:
Dear Philip, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provi... read more
Beautiful on the outside, out dated on the inside. Suites were not equipped with amenities. Third degree questioning when asked for sheets and towels. Check-in took over an hour at 3am. We are from out of state with children. This was by far one of the worst stays we’ve booked with Expedia.
Business response:
Dear Laurence, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel M... read more
Business response:
thank you
Liberal Scoring Underwhelming at the very least, the rating of 7.2 on Hotels.com was way overrated and we chose this because of that rating. A proper rating of 4 or 5 and we would have chosen a better hotel so this was very sad indeed.
Business response:
Dear Joseph, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open tomorrow at 8:30 a.m.