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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This hotel was TERRIBLE. The only thing that needs to be said is…roaches. Got a refund but the front desk wasn’t manned after 11p so we had no choice but to stay until morning. Will NEVER book with this hotel chain again
Business response:
Dear Amy, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Ho... read more
Got told at the last minute that the room we needed was double booked. They did fix it by giving us 2 rooms with single beds or offer a refund but it was too late to book another hotel for our stay due to beijg a busy weekend. One room the dishwasher was rusted. The other room, their was roaches. The kickplate under the counter was broken and falling down. Room was DIRTY. Food left in freezer from previous people. Dog poop in middle of hallway. Multiple people were complaining at desk when we checked in. Said they had coffee... read more
Business response:
Dear Catilena, Thank you for taking the time to share your feedback regarding your recent stay. We express our sincere apologies for failing to meet your expectations and for the unsatisfactory experience you had. Your valuable feedback has brought to light areas that require improvement, and we would like to assure you that we are taking all necessary measures to prevent such incidents from happening again. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next ti... read more
Nast and dirty terrible customer service roaches everywhere
Business response:
Dear Bruce, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, the recent incident did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
Still haven’t received my deposit. Smoke detector was dangly from the ceiling. Not clean at all
Business response:
Dear Leah, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Business response:
Thank you for your stay!
Staff was very polite and helpful, but our room did not feel clean. Beds were dirty on the corners. Roaches on the wall. Pull out had stains and was dirtier than the beds.
Business response:
Dear Dwight, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. However, we want to extend our sincere apologies for not doing so in the areas you outlined. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We would love the opportunity to ensure that your next stay with us is exceptional.Sincerely,Hotel Management
Horrible The hotel was dirty. The staff was clueless. Their were no linens for the pullout bed. Their were no paper towels, no plates and no silverware. As a person who has stayed at hundreds of hotels. This was by far my worst experience. Will never stay at Extended Stay America again.
Business response:
Dear Lesley, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. We hope you will give us another opportunity to serve you in the future and pro... read more
Business response:
Hello! I want to start by saying thank you for choosing Extended Stay America Dayton North and letting you know that we appreciate your business! We also want to make sure that you are 100% satisfied with your stay at Extended Stay America Dayton North. Because 100% satisfaction is our goal we are always looking for feedback from our guests. If you have suggestions on ways we can improve your experience as a guest, please reply to this email to reach our management staff directly. We also sent out a survey to your email and ... read more
Business response:
Hello! I want to start by saying thank you for choosing Extended Stay America Dayton North and letting you know that we appreciate your business! We also want to make sure that you are 100% satisfied with your stay at Extended Stay America Dayton North. Because 100% satisfaction is our goal we are always looking for feedback from our guests. If you have suggestions on ways we can improve your experience as a guest, please reply to this email to reach our management staff directly. We also sent out a survey to your email and ... read more
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open tomorrow at 8:30 a.m.