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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No breakfast like advertised.
Business response:
Dear Mandy, Thank you for your recent stay at our hotel. We apologize for the inconvenience regarding the breakfast. Due to circumstances beyond our control, we were unable to provide the advertised breakfast during your stay. We understand the importance of starting the day off right and are actively working to address this issue. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide the experience you expect and deserve. Sincerely,Hotel Management
Worst business ever There was no stay!!!! There was no one there to check you in, and then sat on the phone for over and hour to be relocated and waS REFUSED a relocation. Your company is a joke and I will never do business with it again, and can’t even be processed a refund without them contacting the POS hotel because they refuse to answer the phone because they have no staff!!!
Business response:
Dear Destiny, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Stay from hell They are doing construction so it’s loud you can’t sleep because they are hammering drilling and sawing in the morning. There were dead mice in the parking lot and the beds were horrible as well as the pillows the hallways and rooms stink. And someone (a construction worker) just walked in the room while we were in there
Business response:
Dear Kristian, Thanks for your comments regarding your time with us. We are disappointed to learn about the inconvenience caused. Our front desk is always available to assist you and maximize your stay. Had we had the opportunity to resolve your problems while you were here, we would have been more than happy. Please return and allow us the opportunity to welcome you back the next time you visit the area.Sincerely,Hotel Management
Business response:
We apologize for your stay issues. We look forward to making your next stay better!
Toilet not cleaned .. no pillow cases … roaches on the pull out sofa .. due to issues with the computer .. it took 3 hours to check in .. Nothing in the room . No glasses no coffee no eating utensil's ..
Business response:
Dear Donald, Thank you for taking the time to share your feedback with us. We deeply regret the inconvenience you faced due to a lengthier than usual check-in process, and we understand your frustration regarding the various issues you described. Your feedback is valuable, and we're genuinely sorry for not meeting your expectations. Rest assured, we're taking steps to address these issues promptly. We hope to welcome you back to show you the exceptional hospitality you deserve.Sincerely,Hotel Management
Horrible - never again Horrible stinky room. Garbage from previous stay was not removed. Hotel front desk least helpful.
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We understand the significance of providing clean and comfortable rooms to our guests. As a result, we will communicate with our housekeeping team to ensure that each room is immaculately prepared. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Did not like limited property amenities- smelly odor - unclean - uncomfortable
Business response:
Dear Karen, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with clean and well-maintained suites with all the comforts of home and provide a clean; therefore, we are disappointed to hear we did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open tomorrow at 8:30 a.m.