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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DO NOT BOOK! IT’S TERRIBLE This place is disgusting. The “clean” sheets and towels still had multiple strands of hair in them. When we asked for replacements, we were told there wasn’t anymore clean laundry that day, so we ended up going to buy our own towels and sheets. The bathroom sink and countertop were not clean, the floor had not been swept, and the place stinks. We booked a room with two queen beds which were way smaller than a queen bed. When we asked about that, the guy at the front desk said they’re “queen” beds a... read more
Business response:
Dear Guest, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals to ensure all rooms are thoroughly inspected... read more
Would not recommend! I would not recommend this hotel due to its level of cleanliness. Our room smelled, the floor had dirt and crumbs of things left from previous customers, the kitchen had unwashed food on the side refrigerator, the bath towels had long dark hairs left on them, the bedding could be updated, and the hotel in general in could be updated. The continental breakfast consisted of granola bars that were squished/flattened like a pancake, oatmeal packets, and coffee/hot chocolate. I would add that the hallways sme... read more
Business response:
Dear Guest, Thank you for staying with us. Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our housekeeping team. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
Room were not clean and smelly. Staff was not supportive, you have to ask to get bed sheet and blankets
Business response:
Dear Ravneet, Thank you for being our guest. We regret your room was not spotless and fresh, resulting in an unpleasant stay. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our team to reiterate the importance of our daily checklists to ensure this isn't repeated. We regret if any of our associates was not attentive to your needs. We will address this with our front desk team, who works 24 x 7 to help ... read more
This place was just okay. I would rate it 6 out of 10 not 8. I had to pay a deposit with tax . A deposit is usually a hold of 50 dollars that drops off when I check out but this was a charge that was processed and I am waiting to be refunded. I will not offer my business to this place again.
Business response:
Dear Sanita, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved, and we regret your concern about the deposit. The deposit amount is usually refunded within 14 days post departure. If you are still waiting to get the amount back within this period, please feel free to reach out to us at the hotel for assistance. We assure you we are working hard to improve, and we would be honored to have you stay with us agai... read more
The room was old and cheap looking. My ironing board was broken and not useable. The room smelled of burnt something and it never really went away. My main concern were the men that drank large amounts of beer outside at the door I used to get in and out. I don’t understand why they picked that area but having to walk a dog several times was not comfortable especially the longer they were there drinking.
Business response:
Dear Kathy, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. Our front desk team is available round the clock to help you to enjoy your time with us. We are sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
Dirty A dump. Changed rooms 3 times, all were dirty and smelled (one of smoke, two strongly of food). Garbage and grime in the hallways & stairs. Feels like being in a college dorm after lots of parties. AVOID!
Business response:
Dear Alexander, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open tomorrow at 8:30 a.m.