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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dated the hallway was dirty there were a lot of people hanging out in front of lobby it was making us feel unsafe parking lot poorly lit was worried afoot car break in
Business response:
Dear Juan, Thank you for your feedback. We’re sorry to hear about the issues you experienced during your stay. Your comments regarding the room, hallway cleanliness, and parking lot lighting are important to us, and we will address these concerns promptly. We also take guest safety seriously and will review our security measures to ensure a more secure environment. We appreciate your input and are committed to improving our facilities and services. We hope to provide a better experience in the future.Sincerely,Hotel Manageme... read more
The rooms were musty and smelly and unclean. The staff were not super helpful and the elevator and systems all broke done while we were there.
Business response:
Dear Melanie,Thank you for writing about your recent stay. We understand that any discomfort can impact the overall experience of your stay, and we are disappointed to read of the concerns during your stay. Providing thoughtful, attentive service with a commitment to quality and a clean and comfortable environment is always our number one priority. We have shared your feedback with our team to prevent the challenges you experienced from occurring in the future. We hope you will give us another chance to provide you with the ... read more
Dirty . Overpriced
Business response:
Dear Chris, Thank you for your feedback. We apologize for the cleanliness issues and for not meeting your expectations regarding value. This is not reflective of our standards, and we are addressing these concerns with our team to ensure improvements are made. Your satisfaction is important to us, and we appreciate your comments as they help us enhance our services. We hope to serve you better in the future.Sincerely,Hotel Management
Worst hotel Ever I was never given a room to check into! The first trip upstairs to room 305 had guests in it already! After returning to front desk to inform them they put us in room 306 Once again room was a total mess and had not been serviced. I should have used my gut instinct on this hotel cause upon pulling into the parking lot the landscaping was a total mess and asphalt parking lot was littered with rubbish and weeds protruding from the cracks .
Business response:
Dear Justin, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. Your feedback has been invaluable in identifying the issue, and we are actively implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the opportuni... read more
I paid 946 dollars no real food no coffee pot no s
Business response:
Dear Marcelene, Thank you for your feedback. We apologize for the issues you encountered, including the lack of food options and a coffee pot. We understand that these amenities are important, and we are reviewing our offerings to better meet guest expectations. We regret that your experience did not provide the value you anticipated. Your comments are important to us, and we hope to address these concerns and offer you a more satisfactory stay in the future.Sincerely,Hotel Management
Did not stay after checking in and then seeing the room. Stained carpet, dirty blankets, funky smell. Front desk was very kind and helpful however
Business response:
Dear Barbara, Thank you for your feedback. We’re truly sorry to hear that the condition of your room did not meet your expectations, including the stained carpet and unpleasant smell. We appreciate your positive remarks about our front desk staff and will address the cleanliness issues with our team to prevent future occurrences. Your comfort is important to us, and we hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management
Ew
Business response:
Dear Chris, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 3.6 star rating with 1,784 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.