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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No thank you. Not clean and a little shady. Should not be higher than 5/10 at most. However, the staff were all kind and helpful.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are grateful for your kind words about our staff. However, we apologize for any issues you may have encountered during your stay that kept it from being perfect. You are a valued customer, and everything we do aims to provide an excellent experience. We hope that you will give us the opportunity to improve your impression of us in the future, should your travels bring you back to the area.Sincerely,Hotel Management
Not a hotel, more like an apartment building. Smelled like a deep fryer that badly needed to be changed. First room they gave us was dirty and smelled heavily of cigarettes AND the door lock was broken. Was given a different room that was cleaner, but overall impression of the entire hotel was one in a state of decline.
Business response:
Dear Cassie, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel ... read more
It was nothing like pictures, the carpet was dirty , the room smell was awful, we paid for non-smoking, dogs barked both nights , people fighting. .
Business response:
Dear Tonya, We are sorry to learn about the numerous issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. We take your feedback seriously and will address these issues with our team to ensure improvements. We value your patronage and hope to welcome you back soon.Sincerely,Hotel Management
Room smelled like smoke.
Business response:
Dear Craig, We apologize for the unpleasant odor you experienced during your stay. Maintaining a clean and comfortable environment is our priority, and we regret any inconvenience caused. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure that our rooms are fresh and odor-free for all our guests. We appreciate you bringing this matter to our attention, and we hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future. Sincerely,Hote... read more
STAY AT THIS SPOT ONLY AS A LAST RESORT When you walk through the parking lot in approach to the lobby door, there were people sitting outside the hotel smoking and hanging out. Upon walking through the door into the lobby, all you could smell was an odor of marijuana. The check-in process was slow, as the person at the front desk asked for my driver’s license, and then proceeded to take 4-5 minutes to type in my information. Upon arriving on the second floor, where our room was located, the threshold carpet to the room was ... read more
Business response:
Dear Jodie, Thank you for taking the time to share your feedback regarding your recent stay. We express our sincere apologies for failing to meet your expectations and for the unsatisfactory experience you had. Your valuable feedback has brought to light areas that require improvement, and we would like to assure you that we are taking all necessary measures to prevent such incidents from happening again. Thank you for bringing these matters to our attention, and we hope to have the opportunity to improve your experience in ... read more
Room was not equipped nor clean
Business response:
Dear Laura, Thank you for commenting on your recent experience at our property. We apologize that your room did not meet your expectations in terms of amenities and cleanliness. In order to maintain cleanliness for all our guests, we store dishware at the front desk and are pleased to deliver it to your suite upon request. We take your concerns seriously and will address them effectively for future improvement. Additionally, we will follow up with our housekeeping staff to ensure that we are flawlessly preparing each room fo... read more
It was weird, we got checked into a room, Then some random guy came Into the lobby and insisted we move Rooms. What was wrong with the original room? Made me very uncomfortable as a women.
Business response:
Dear Michelle, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 3.6 star rating with 1,784 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.