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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place smelled so badly of marijuana, the room was filthy and a window was broken that couldn’t fully close. Awful.
Business response:
Dear Anna, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Never again The room was dirty it smelled bad I had to spray air freshener the shower was dirty the beds are horrible
Business response:
Dear Kenyetta, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.... read more
Worst place I have stayed. The staff were friendly and that was fine, but the room was atrocious. My room smelled like mildew the entire stay. I noticed that the bathroom had water leaking UP from the linoleum tiles along with previous water damage on the bottom of the door. Hinges were not affixed on the cabinets. The gym facilities were just 3 way out of date cardio machines. The areas surrounding, and even the “residents”, were very sketchy. There are no acceptable locations for dogs to go to the bathroom. People making c... read more
Business response:
Dear Guest, Thank you for providing your valuable feedback. We endeavor to ensure that our guests experience a clean and comfortable environment with well-maintained facilities. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your feedback has been noted, and we are currently implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the possibility of ... read more
Room smelled of old cigarettes and did not look like the pictures.
Business response:
Dear Mike, Thank you for sharing your feedback with us. We sincerely appreciate your valuable input. Although our guest rooms are designated as smoke-free, we understand that there may be instances where this rule is overlooked. We take great pride in providing our guests with a clean and fresh environment, and we apologize for any oversights during your stay. Thank you for bringing this to our attention, and we will take immediate action to ensure that our guests have a comfortable and enjoyable experience. We thank you aga... read more
During the night people were trying to get into rooms- drunk or otherwise. Banging on doors
Business response:
Dear Mary, We are very sorry to hear about the disturbances you experienced during your stay. Your safety and comfort are our top priorities, and it is concerning to learn about the security issues you face. We are addressing this with our team to enhance security measures and prevent such incidents in the future. Your feedback is invaluable, and we apologize for the inconvenience you encountered. We hope you will consider staying with us again so we can provide you with a more secure and enjoyable experience.Sincerely,Hotel... read more
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 3.6 star rating with 1,784 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.