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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is an old hotel that needs an overhaul. Our shower curtain rod was coming out of the wall. And the quote grab and go breakfast is a joke.
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your stay. We are sorry to hear that you had a less-than-satisfactory experience and for not meeting your expectations. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management
Was given a unclean room at check-in was given a second room it was nasty looking bed sheets had not been changed floors needed cleaning could not stay here was only in room for less than 5 minutes still awaiting refund they don't want to give
Business response:
Dear Ann, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
Was awaken by a woman screaming at a man…police were called…didn’t feel safe and could not check out fast enough…room was not clean…window wouldn’t lock and screen was lying in the landscape outside the window. “Breakfast” was some cereal bars and some muffins…never again
Business response:
Dear Emily, Thank you for taking the time to share your experience. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. Our guests' comfort and safety are our top priorities, and we deeply regret any inconvenience you encountered. We are committed to enhancing our services and facilities to prevent such occurrences in the future. Your feedback is invaluable, and we invite you to give us another chance, ... read more
Go somewhere else!!! Would not stay here again. When i checked in, they gave me a key to a room that had someone in it. So the next room i was given was not what i ordered. I paid for 1 queen bed with a couch, the room i got had 2 double beds, which were uncomfortable! Was not given another option or discount. The place smelled like pot in the hallways. There was always a group of people smoking right outside the front door and it usually included the front desk lady. The breakfast was coffee, instant oats and muffins that w... read more
Business response:
Dear Rebecca, Thank you for choosing our hotel. We sincerely apologize for the inconvenience you encountered. Your experience falls below our usual standards, and we deeply regret any frustration caused by the room assignment, discomfort with bedding, and the overall atmosphere. Your feedback is valuable, and we will address these issues with our team to prevent any recurrence. We hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
pu;licidad falsa y cobro elevado debía pagar 277,000 y ,e pasaron la cuenta por un millón cien mil pesos por una noche, la publicidad entonces es engañosa
Business response:
Dear SERGIO, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
I did not like the fact that there were roaches we left early due to this
Business response:
Dear Lakeisha, We sincerely apologize for the inconvenience you experienced during your stay with us. We understand the seriousness of the issue, and we want to assure you that we take it very seriously as well. Our team is working diligently to address and resolve pest concerns to ensure our guests a clean and comfortable environment. Your feedback is crucial, and we appreciate you bringing it to our attention. We regret that your experience fell short of expectations, and we hope you might consider giving us another chance... read more
Sink stopped up..
Business response:
Dear LaKeisha, We apologize for the inconvenience you experienced with the sink during your stay. Your comfort is important to us, and we regret any discomfort this caused. We will address this issue promptly to ensure it is resolved for future guests. We appreciate your understanding and hope you will consider giving us another opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 3.6 star rating with 1,784 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.