This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could not get service at front desk
Business response:
Dear Savannah, We apologize that our front desk team was unavailable to attend to your needs. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Such an instance is not the impression we want our guests to think of us. Please be assured we will review this incident with our staff to handle such situations better. We appreciate your observations and hope you will consider giving us a second chance to provide you with th... read more
The staff I dealt with were all very nice but this is not a great hotel. Felt like there were a good deal of permanent tenants and had some concerns about safety and definitely noise. Also, though there is a kitchen in the room it was equipped with nothing. When I checked in the staff member asked if I would like anything for my kitchen as it came empty. I said yes and he gave me a plastic bin with the bare necessities. It is hard to find affordable hotels in the cincy/covington area so that is why I chose it but I would not... read more
Business response:
Dear Jay, Thank you for reviewing your stay with us. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedba... read more
Unreal The hard working employees were great! Management didn’t care about my complaints, nor did anything to take care of anything! I should get my money back!
Business response:
Dear Guest, We sincerely apologize for your inconvenience during your stay. We understand your concerns and are committed to addressing these issues with our team to ensure a smoother experience for our guests. We regret that your experience did not meet your expectations, and we would appreciate the opportunity to provide you with a better experience in the future. Your satisfaction is important to us, and we hope you'll consider staying with us again.SincerelyHotel Management
I was very disappointed for almost $200 for a night that there was no coffee or so called to go breakfast items available when we went to the front desk area within the posted breakfast time. Also, our toilet was backed up the entire time and disgusting and the shower faucet works horrible as well. Again, did not feel my stay was worth the $200 I spent!
Business response:
Dear Guest, Thank you for choosing us. Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our concerned team is already at work to improve the mistakes. Although they typically do a terrific job responding to our guests' needs, we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Very Disappointed! My husband and I stayed here for two nights. I read the reviews and they were mixed, we decided to give it a shot. It turns out that the poor reviews were accurate. Check in was okay, but the man was clearly not a people person. We took the very slow elevator to our floor. We noticed a musty odor in the hallway while we were going to our room. It kind of smelled like urine and and mildew. Our room was not as clean as it should have been. It looked like the house keeper only dusted around things. The floor ... read more
Business response:
Dear Tina, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Since... read more
Our room didn’t have a shower curtain. There was no hand soap in the bathroom or the kitchenette. There weren’t any toiletries, period. The carpet was extremely stained and the beds were very uncomfortable. The entire hotel smelled of cigarette smoke. We will not stay at a hotel under this name again after this experience.
Business response:
Dear Sarah, thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We look forward to another chance to regain your complete t... read more
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 3.6 star rating with 1,784 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.