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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It stinks in here
Business response:
Dear Guest, thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Thank you!Sincerely,Hotel Management
Cancelled by reservation Hotel was not able to honor my reservation, despite being booked weeks and advance. There was a Bengals game and concert in town, so there were no other available hotels by the time that I was notified of the cancellation (less than 72 hours before check-in). Hotel charged my card anyway for the full amount, so I'm sure that will be a headache to get fixed.
Business response:
Dear Guest, thank you for posting a review online. We are also sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. Please feel free to reach out to us at the hotel for any further queries. Thank you once again; we wish you all the best.Sincerely,Hotel Management
A/c unit rattled badly No remote for TV, they gave me one but it didn’t work They did not write down WiFi password for us
Business response:
Lloyd, thank you for staying with us. We sincerely apologize for the maintenance issues you faced while here and the inconvenience this caused. Please be assured we will address this with the appropriate team to take the necessary actions. We are also sorry for the additional concern you outlined and will share it appropriately as we are continually striving to improve our guest experience. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
No working light in the bathroom. Systems down no receipt at check out. Just not worth the money to stay here.
Business response:
Kris, thank you for being our guest. We sincerely apologize for the issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so th... read more
Bathroom horible
Business response:
Patricia, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Truly not a "sweet" suite Every sweet I have ever ordered and any hotel has a separate bedroom a living room and a kitchen. For 400 plus dollars I thought I would be receiving this type of suite for a one night stay. They said it was 6/10 of a mile away from the football stadium so I figured I could walk there so it was worth it. Well it wasn't worth it because you had to walk over a freeway bridge to get there and I wasn't allowed to keep my car there during the game since I was checking out. I ended up parking the garage a... read more
Business response:
John, thank you for your honest evaluation. We regret not meeting your expectations and are sorry for the unpleasant experience you had with your room. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Condition was poor. Broken fridge handle. Also no coffee at all or any kind of food option other than vending machine.
Business response:
Debra, thank you for the comments. We are sorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Also, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. Again, we apologize for any inconvenience and we look forward to having you back with us ... read more
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 3.6 star rating with 1,784 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.