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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
While the people working there were just wonderful I feel like we paid too much for the room. Breakfast was coffee (which ran out halfway through breakfast) and some granola bars, paper packets of oatmeal and slim pickings of individually wrapped muffins, also pretty much gone by 8am. Walls were thin but if you kept tv on overnight it drowned out the sounds. The room was quite dated but clean. Light bulbs were burned out over the desk so the room was a little dark. Overall, I would not consider it worth the price. Two double... read more
Business response:
Thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and are sorry for the issues you encountered. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Get what you pay for Noisy no coffee bad WiFi that you have to pay for up grade that still doesn’t work! People running up and down the stairs all night!
Business response:
Nikeshia, thank you for leaving us your feedback. We are very sorry for the disturbance you experienced. We wish we had an opportunity to address this and make your experience a relaxing one. Furthermore, we apologize for the disappointment you had with the wifi service. We hope you will allow us to provide you with the flawless stay you deserve in the future. Sincerely, Hotel Management
Bug bites
Business response:
Thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations and apologize for the inconvenience caused to you. We will share your comments with our department heads so that we can take corrective actions. We would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management
Room was not clean at all. Dust on top of all furniture, TV control. Anddog hair on some towels. I din't said nothing cause I was tired I had to sleep. But it is something to pay attention too because now on these days they need to clean and desinfecting due to covid 19.
Business response:
Omar, thank you for your review. We are sorry for the cleanliness issues you encountered. Please be assured that we are dedicated to the safety and comfort of our guests and are taking all steps necessary to effectuate that. We have expanded our cleaning practices with trusted disinfectants and cleaners and all surfaces in the room and around the property are thoroughly cleaned. Our highest priority is that our guests have a relaxing stay and feel at home while here, so we are committed to your complete satisfaction. We hope... read more
Bug bite heaven
Business response:
Thank you for being our guest. We apologize for the insects you encountered while you were here. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed so that this doesn't happen again. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Terrible Half the motel was closed due to the virus, but that is NOT what a review is about. Both my wife and my daughter got terrible insect bites, both sets of bites are still with them, a week later! They NEVER answered our complaints about the insects. The towels were terrible and they didn't switch them automatically each day. The day cot was very uncomfortable, (which we got because of the insect bites.) There was a terrible smell in the room entryway.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Also, we are sorry for your disappointment with the housekeeping policy. Hopefully, you... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 3.6 star rating with 1,784 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.