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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't like the half updated rooms and loud neighbor above.
Business response:
Thank you for being our guest. We are sorry our room was not to your expectations and for the noise issue you experienced. We wish we had the opportunity to address the problem while you were here. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Property was strong smell of smoke. Pictures on website are not like the view in person
Business response:
Thank you for being our guest. We are sorry our property was not to your expectations and for the odor you experienced. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the areas to remove the smoke smell. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Won't stay again. Was i initially overcharged and put in the wrong room. They did take care of this when we brought it to their attention. Only had 2 pillows, took forever to find worker for more. Tried calling down to desk 2x no answer. When we were trying to check out we stood at the front desk for almost 10 minutes yelling hello and no ine ever came so we just left the keys and left.
Business response:
Lori, we are sorry you met with anything but poor front desk service. It is disappointing to read we were not attentive to your needs during your stay and regret the unfavorable impression this had on you. This is not the reflection of our usual performance, and we will discuss this with the team to ensure we deliver exceptional service each time. Please consider revisiting us again so we can serve you better. Sincerely, Hotel Management
Okay Everything was fine except the WiFi is absolutely horrible. They advertise free WiFi, but it’s slow as dirt. So I paid for the upgraded WiFi and it still didn’t work, called the help service and was told ‘hm well you’re getting signals to your room’ absolute BS because neither my phone or laptop could connect. Again otherwise fine hotel, but if you need to get work done I would suggest finding another one.
Business response:
Lia, thank you for choosing our hotel for your recent stay. We apologize for the internet connectivity issues you experienced during your stay. For any hotel, there is never a good time to have service interruptions, so we are sorry for this inconvenience. We understand the importance of consistent internet service for our guests, so whenever we are alerted to connectivity issues we immediately work to identify and fix the issue. We understand your frustration and hope you will give us an opportunity to make sure that your n... read more
Horrible Didn’t rest well Noisy dogs barking peoples slamming doors
Business response:
Jimmy, thank you for your visit at Extended Stay America. We apologize for the noise issue you experienced from the other guest of our hotel and regret that it impacted your overall stay with us. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. It was good to have you here, and we hope you will reconsider giving us another chance to provide you with a better experience. Sincerely, Hotel Management
I would recommend passing up this location! Food was left in the room, outside noise from traffic is insufferable, room air conditioning when "off" would still blow cold air, lobby smells like an ashtray, in room phone did not work, lamp light bulb burned out, free "breakfast" was dreck. But, the rooms were relatively clean and the staff was very, very helpful.
Business response:
Lisa, thank you for being our guest. We apologize for the odor and maintenance issue you encountered in your suite while here. Your concerns have been shared with the appropriate teams to review and action. We are also sorry for the inconvenience you experienced due to the noise issue and our grab-and-go breakfast during your stay. On a positive note, we are happy you liked our friendly staff and clean rooms. We value your feedback and hope to have the chance to serve you better in the future. Sincerely, Hotel Management
Booked two nights in a non-smoking room - the sign on the door confirmed as much. Still, the room stunk of cigarettes when we walked in. Immediately opened the windows and went out for the day - found cigarette burns on the sheets later that night when we went to bed. Room was uncomfortable. Three wafer thin pillows for two guests. Room wasn't serviced during our stay - no new sheets, no new towels, etc. for our second night/day. Lots of road noise as well. Came back about 10pm on our second night to find the same smoking pr... read more
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Smelled like pot was being smoked off and on all night. No cup or silverware in the advertised stocked kitchen.
Business response:
We apologize for the odor you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincer... read more
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 3.6 star rating with 1,784 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.