This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
It's minutes to the airport and all kinds of restaurants, shopping, and local attractions. The staff is very friendly and accommodating.
Business response:
Thank you for choosing to stay with us and for taking the time to leave your review. We are delighted to have exceeded your expectations. We believe our excellent service and convenient location make us a great choice when visiting this city. It was our pleasure accommodating you, and we hope you will make Extended Stay America your home away from home whenever your travels bring you to our area. Sincerely, Hotel Management
There was a bad odor in the hallways and in my room. There was also a knocking sound in the walls (pipes) that kept me awake. The breakfast bar was less than disappointing. Some days there were no muffins and the granola bars were small and squished. That was all there was.
Business response:
Thank you for being our guest. We apologize for your disappointment with our breakfast offerings and for the odor you encountered while you were here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We will also make a note of your feedback as we plan any changes to our breakfast offerings. We are also sorry for the situation you described regarding excessive noise, and this disrupted your sleep. Our front desk is available to resolve issues like these, and ... read more
This best thing about this property has a great location in terms of easy access to I-71/I-75. Other than that, it is what it is: a bland hotel that caters to the extended stay customer. What it means to stay in a hotel that focuses on the extended stay market: - Breakfast is not served in the lobby. They did have coffee and granola bars. That's fine. Just know what you are getting (not getting). - The smell of cooking fills the corridor outside of your room, since each room has a small kitchen. One major negative is that th... read more
Business response:
Thank you for reviewing your stay at our property. We are glad you liked the service provided by our team and that you enjoyed the convenience our location had to offer. That being said, we are very sorry and apologize as your stay was compromised due to the smoke smell you experienced during your visit. Please be assured your concern will help us enforce our no-smoking policy more efficiently. Meanwhile, our housekeeping team is asked to do a deep cleaning of our property. It was also disappointing to know you were not able... read more
I like it nice property the room very clean the front Desks was very nice and helpful
Business response:
Thank you for sharing your delightful comments with us. We take great pride in providing our guests’ with well-appointed rooms and the best service we possibly can, and it was highly appreciated by us to know you acknowledged these as the factors which made your stay a memorable one. Please do try and visit Extended Stay America again soon. Sincerely, Hotel Management
Always very clean and staff always helpful. Location very convenient for us. Would like a better breakfast bar.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our spotless property. We are also glad you liked our courteous associates and our convenient location. We appreciate your suggestions and hope to welcome you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,769 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.