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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
The property Smelled old. And the elevator didn't work
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review regarding the elevators has been shared with our maintenance team to review and rectify it immediately. We hope you will consider giving us a chance in the futur... read more
Decent extended stay if everything is OK Extended Stay was at a very convenient location, the local area had shops and restaurants, so great there. I liked the convenience of a kitchenette but didn't realize no dishes were provided, so we had to go out and buy some. It is supposed to be a smoke-free hotel but we are very sensitive to smoke and could detect a smoky smell in the bathroom like someone had smoked in there. Also, the elevator broke right after we arrived and we were on the 3rd floor with a lot of stuff, so that w... read more
Business response:
Thank you for choosing our hotel. We are pleased to know you liked our location and that you had a pleasant time with us. However, we are sorry for the inconvenience caused due to the elevators and regret the smoke odor you experienced. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We hope you will visit us again in the future so that we can provide you with a much better stay. Sincerely, Hotel Management
I hate that this is the 3rd review I've been asked to leave but the hotel was fine. I was there for about 10 hours so I didn't really get to explore everything there was to offer. The one staff that I encountered was friendly. The only complaint I have is that there are not vending machines/ice machines on each floor. It's much easier to run down the hall for something than have to go all the way down to the lobby. The room was nice and very inexpensive.
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We are pleased to know you liked your room, but we are sorry we missed meeting some of your expectations. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. Also, your comments will be used as a training tool to improve our service moving forward. Thank you again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management
Business response:
Joseph, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Super staff The check in was super easy and he was really nice the whole weekend.
Business response:
Diangela, thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Really good stay at a reasonable price nice room with many amenities, especially for longer stays. nice fridge w/freezer , which incidentally kept beverages COLD. also a little microwave for leftovers and such. No coffee maker in room, but a nice coffee setup on the ground floor next to the elevator. If planning a longer stay and you really drink coffee, maybe bring a mr coffee with you. We were only staying there for a few days so our needs were met. Some really good restaurants in the area. I highly recommend O'Charleys on... read more
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to know you were impressed with your well-equipped room and that you also liked the value we offer. Thank you again for staying with us, we appreciate your business! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 4.2 star rating with 1,173 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.