Extended Stay America - Cincinnati - Florence - Turfway Rd.

Business response:

Thank you for sharing your comments online regarding your visit to Extended Stay America. It is a delight to know you liked your well-maintained room and that you had a relaxing stay with us. However, we regret your dissatisfaction regarding the television channels. We appreciate you for being our guest, and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you enjoyed your time while you were here, but we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for your disappointment with the housekeeping policy and with the lack of ice machine. Kindly note, our fully equipped kitchens with a full-size refrigerator has ice trays for your convenience. Please know our top priority is the safety and security of our guests. Our Security team is reliable and well trained. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We value your comments and hope to have another chance to... read more

Business response:

Michael, thank you for your review of your recent visit at Extended Stay America. We are glad you had an overall great stay, liked our friendly staff and peaceful environment. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and providing your feedback. Although you liked your comfortable suite, we apologize for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere, and we understand your frustration of not having your favorite channels for you to access. We do appreciate you selecting our hotel for your stay, and we hope you will visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for not being able to inform you about the reservation issue and that you could not make use of the television. Your feedback has been shared with the appropriate teams to be more diligent going ahead. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management 

Business response:

We offer our apologies for the fire alarm going off. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. This situation is being inquired to see where we can make improvements. Please consider a return visit to our hotel, so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Thank you for choosing us on your trip to our city. We are glad you liked the spaciousness of your fully-equipped room and that you had a relaxing stay with us. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management