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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The floor that I stayed on (2nd) has the strongest odor of sewage.. It smelled horrible and made me nauseous. The hotel staff imposed my privacy& totally embarrassed me as they opened the door while I was getting dressed. The snack & drink machines were broken & they offered no coffee or juice. The room I stayed in hadn’t been cleaned properly, as there was hair shavings around the sink and in bathtub.
Business response:
Janie, thank you for your review. We are sorry for the unpleasant smell you experienced and for the cleanliness and maintenance issues you encountered. Your feedback has been discussed with the appropriate team members to ensure address the problems you outlined. We also apologize for the instance you mentioned. We have discussed your comments with our team to ensure this is not repeated. We hope you will consider a return visit so we can restore your confidence in us. Sincerely, Hotel Management
Terrible stay overall. The shower wall had residue where it looked like it had been sprayed to be cleaned, but never was. I stayed at this location bc it had a "kitchen" It took 2 hours to boil water to boil potatoes, no joke. There was no oven. The fire alarm started going off bc the exhaust vent fan didn't work. The bed was a worn out spring mattress. The 1 vending machine that they had didn't work. There were Reese pieces under the edge of the bed. The check-in lady was extremely nice.
Business response:
Hannah, thank you for evaluating our hotel. We sincerely apologize for the issues you encountered in your suite and the disappointment you had with the kitchen. We have discussed your comments with the housekeeping and maintenance teams to take appropriate actions. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
is was okay until i called back up there i left my nike air max $100 brand new shoes i was told they had them i could pick them up at front desk . when i went to get them they were no where to be found . I believe one of the staff members stole them and brought them home still havent been reimbursed nor has any one contacted me about them .I would have to say the worst customer service evet.
Business response:
Dear guest, first and foremost, we regret the unfortunate incident of you losing your shoes. Any property left behind in the room is always brought to the reception area when rooms are serviced. Our staff is well-trained in these procedures and reliable to follow through, so it is quite concerning that you believe there is a security issue at our property. Please be assured that we are investigating this issue. Meanwhile, feel free to reach out to us at the front desk if we can assist you further. We do hope you will stay wi... read more
Just OK for a budget hotel. Floors need cleaning throughout, especially under the beds. Bathroom was unacceptably musty smelling (mildew?). Beds and bedding was good. What is being served as "breakfast" should be referred to as coffee and snacks.
Business response:
John, thank you for your recent stay and your feedback. We have read your comments and are sorry to read we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our housekeeping manager to see where we went wrong so any necessary improvements to our processes can be made. We also regret the disappointment you had with our grab-and-go breakfast. We hope you give us an... read more
Disappointed customer Needs some updates, better beds and spreads. No coffee in the room and only one towel and rag for a suite. Man at the front desk appeared to occupied to help a mother struggling with luggage and could open the door. Dark hallways, and dirty appearing carpet and linens. Check in was prompt and Check out was easy. Cancelled second night!
Business response:
Thank you for the review of your stay. We are sorry for not meeting your expectations and for the issues you encountered in your suite. We will share your concerns with the appropriate team to ensure a better experience going forward. We also apologize for the cleanliness issues you experienced and regret the inconvenience it caused. Your comments will be shared with our housekeeping team to review and action. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
It’s exactly what you would expect from a $49.00 hotel. Dirty, extremely smelly and inconvenient. The staff was very nice I must say.
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. Although you liked our staff, we are sorry for the issues you encountered with the odor and cleanliness in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. We value your feedback and hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,769 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.