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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Never ever again!!! There was smoking in the room prior to our arrival and when we brought it to their attention, the attendant went straight and put a non refundable on our room. Hotels.com called him immediately and made it all good and the attendant called and said they would refund our money.
Business response:
Dear Rosey, Thank you for being our guest. We are sorry for the experience you had during your time with us. Please accept our apologies for the disruption to your stay caused by the smell of the smoke. Smoking is permitted in some areas, but we apologize if it ever bothers our non-smoking guests. Your feedback is shared with our team to prevent such situations. We will take the necessary steps to ensure this does not occur in the future. Please revisit us.Sincerely,Hotel Management
zero amenities, outdated and in disrepair, poor lighting, dead insect in widow, phone out of order, worst value I've experienced! Staff friendly and understanding, nothing to offer.
Business response:
Dear Steven, Thank you for choosing us. It is a pleasure to learn you had memorable encounters with our staff. However, we regret the housekeeping and maintenance issues that have caused you inconvenience. Thank you for bringing this to our attention, and our team will address it immediately. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel Management
Poor standards, not enough cleaning in the main hotel areas. Spotted a few bugs in the room, didn't smell great
Business response:
Dear David, We appreciate your feedback and apologize for not meeting your cleanliness and pest control expectations. We take these issues seriously and will work with our pest control provider and housekeeping department to prevent future problems. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us. Thank you for your time and consideration.Sincerely,Hotel Management
Very outdated The hotel room was dated to at least the 70s early 80s. The shower was barely large enough for a size 12 female to turn around in. The partying down the hall and the stench of marijuana was horrible. However the sheets were clean.
Business response:
Dear Maria, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Booking was easy ....but hotels.com needs to do better with knowing if a hotel is booked or not... i booked around 6pm.... i than called the hotel to conferm my reservation....the person saidnyes we have it for you.... when i arrived around 11pm....they told me no room available....i than found another hotel that had a room i paid cash for that....
Business response:
Dear David, We apologize for the issues you experienced during check-in. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. We will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for the flawless stay you deserve.Sincerely,Hotel Management
The staff was great when we’re checking in, when we went to check out our room it smelled of mold. We asked for a refund and we were told we would have to wait to the morning. Overall I wouldn’t stay there at all.
Business response:
Dear Alyssa, Thank you for informing us about the mold smell in your room. We apologize for the inconvenience and will investigate the issue. We'll speak with our staff to ensure better communication and quicker resolution in the future. If you have any other concerns, please reach out to our team. Thank you for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.4 star rating with 2,355 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.