Extended Stay America - Cincinnati - Florence - Turfway Rd.

Robin 

on Expedia

5 years ago

Stairwell had bag of trash, stairs covered with debris. Cabinets still had food in it from previous guest and the dresser still had someone else’s clothing in it. I was afraid to sleep under covers although the bed was made well. 

Anonymous 

on Expedia

5 years ago

The rooms cleanliness needs to be improved. The smells/odors in the room were not good. 

Mags 

on Expedia

5 years ago

The queen bed was actually a full. They advertised breakfast and it was actually coffee and crackers. All around disappointing. 

Anonymous 

on Expedia

5 years ago

Rude and dysfunctional staff - AND if I want a check out receipt - Contact Orbitz - "That what happens whey YOU USE 3rd party for booking" - I requested room since In partly disabled - NOPE... no record of my request I requested early check-in - and was told 1pm- NOPE... no record of my request - 2:30pm was earliest room cleaned - I asked if they wanted to see a copy of my requests - NOPE... its not in our system - so since you used "ORBITZ" contact them - its their mistake 

vickie 

on Expedia

5 years ago

Bed not comfortable bathroom very small 

Anonymous 

on Expedia

5 years ago

First, I want to say the staff was excellent - so friendly and did their best to try to fix the problems e encountered. Check-in was easy and pleasant. Unfortunately, those are the only positives. The property itself was terrible The floors in the hallway looked like they hadn't been vacuumed in weeks. Our ice trays - the only way to get ice - had a large black hair in it. And when we turned on the heater in the room, the room was flooded with the overwhelming smell of ammonia. It smelled like a cat had peed down the heater ... read more

Jay 

on Expedia

5 years ago

Very noisy freeway noise jake brake noise all night. Must have been elephants stomping around on floor above me all night. Literally no sleep.