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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The room wasn't clean as it should have been. Plus it was infested with ants
Business response:
Dear Tonya, We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management
our experience is horrible I have never had such experience. no common restroom no breakfast but adertised as free breakfast. elevator does not work all the time, no USB plug, room is smelly. washroom has no place to put my toothbrush etc. It is not worth a penny. Will never stay in hotel of this name. a great regret. shoukld ask for refund.
Business response:
Dear chung-ching, Thank you for staying at our hotel and sharing your comments. Please accept our sincere apologies for not delivering the exceptional stay you deserved, and we are disappointed to learn about the issues you encountered. Your feedback is important to us, and we will address these adequately. Don't hesitate to reach out to us at the hotel if you need any assistance. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Sheets felt greasy and smelled like bug spray. Ewww.
Business response:
Dear Tina, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are essential, and clean accommodations play a vital role in creating a pleasant stay. Therefore, we apologize for any inconvenience you experienced during your stay. We have shared your feedback with our housekeeping team to take quick action. We hope to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
Got bitten by bed-bugs.
Business response:
Dear Guest, we apologize for the situation you described. When staying with us, you are correct to expect a comfortable, clean, and bug-free environment. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to inspect and treat the room you occupied as a precaution. Thank you for bringing this to our attention. We work hard to make our guests happy, failing in this case. Hopefully, you will consider us your hotel of choice if you are in the area again.Sincerely,Hote... read more
The fixtures were old. Toilet seat broke. Constant weed smoking in the stairwell. Floors were dirty, appliances nasty, transferred me to this location because the one I choose was full. Noisy intersate
Business response:
Daniel, thank you for taking the time to share your feedback. We take the upkeep of our accommodations seriously, and thus, it is disappointing to know you were unhappy due to the housekeeping and maintenance issue in your suite. Please be assured your comments will be relayed to appropriate teams in the effort to deliver the well-appointed rooms our guests deserve. We have also noted your additional comment as we do everything in our capacity to prevent such activities from occurring on your premises and appreciate you brin... read more
Beds comfortable. Had to ask for everything needed for the room including cups, silverware, toaster, coffee maker. Key cards had to be activated over and over.
Business response:
Valerie, thank you for sharing your experience at our hotel. We are sorry for the inconvenience you had due to our kitchenware policy and the issue you faced with the key cards. We hope you stay with us again the next time you are in the area. Sincerely, Hotel Management
If we haven’t paid in advance we would have left b Checked in late and no one was at the front desk. There was a sign that said be back in 10 minutes. The hotel is old and run down.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.4 star rating with 2,355 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.