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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Stairwell had bag of trash, stairs covered with debris. Cabinets still had food in it from previous guest and the dresser still had someone else’s clothing in it. I was afraid to sleep under covers although the bed was made well.
Business response:
Robin, thank you for being our guest. We genuinely care about delivering a clean stay to all of our guests and thus apologize for the cleanliness issue which hampered your visit. Your feedback is essential, so we have discussed it with our housekeeping team to ensure we always deliver a comfortable stay to all of our guests who walk in our doors. Please consider a return visit to our hotel so that we can improve your impression of us on a future date. Sincerely, Hotel Management
The rooms cleanliness needs to be improved. The smells/odors in the room were not good.
Business response:
We are concerned about the cleanliness issues you encountered in your room, and we have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, so please know this is not usual for us. Thank you for your feedback, and we hope you give us another chance to host you in the future. Sincerely, Hotel Management
The queen bed was actually a full. They advertised breakfast and it was actually coffee and crackers. All around disappointing.
Business response:
Mags, thank you for providing your feedback. We are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the food and beverage team. Please consider choosing us again so we can provide you with excellent accommodations. Sincerely, Hotel Management
Rude and dysfunctional staff - AND if I want a check out receipt - Contact Orbitz - "That what happens whey YOU USE 3rd party for booking" - I requested room since In partly disabled - NOPE... no record of my request I requested early check-in - and was told 1pm- NOPE... no record of my request - 2:30pm was earliest room cleaned - I asked if they wanted to see a copy of my requests - NOPE... its not in our system - so since you used "ORBITZ" contact them - its their mistake
Bed not comfortable bathroom very small
Business response:
Vickie, thank you for being our guest and providing your feedback. We regret that our facility fell short of your expectations and are sorry for the issues you faced with the comfort of your bed. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
First, I want to say the staff was excellent - so friendly and did their best to try to fix the problems e encountered. Check-in was easy and pleasant. Unfortunately, those are the only positives. The property itself was terrible The floors in the hallway looked like they hadn't been vacuumed in weeks. Our ice trays - the only way to get ice - had a large black hair in it. And when we turned on the heater in the room, the room was flooded with the overwhelming smell of ammonia. It smelled like a cat had peed down the heater ... read more
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue you encountered in your room and regret the inconvenience caused. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. On a positiv... read more
Very noisy freeway noise jake brake noise all night. Must have been elephants stomping around on floor above me all night. Literally no sleep.
Business response:
Jay, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by noise. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Never again... Extremely noisy on the highway side. Queen bed was the size of a double. No remote control in room. Some lights didn’t work and one light was not fastened completely to the ceiling. I would never stay here again and definitely wouldn’t pay over $50 for a room here.
Business response:
Thank you for being our guest. We are sorry for the difficulties you had in your room. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We are also sorry your rest was disturbed due to noise from the highway. While this noise was outside the hotel and uncontrollable by our team, we do understand your frustration. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,769 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.