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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
I booked with Travelocity and once I arrived the clerk stated the hotel was overbooked and there was no rooms (2) for us. We drove from over 2 hours away and nothing was more frustrating than to be told we didn’t have a room after we already booked it. No apologies No trying to assist us nothing! Very very bad customer focus and I will never book with Travelocity or this hotel again! Also I need my credit card refunded right away!!!
Business response:
LaRon, thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Not good The fire alarm went off at 2 in the morning and woke everyone up. I went downstairs to ask what happened, she rudely said it was fake? And prior to that, i asked for an extra pillow and they was all out?
Business response:
Nina, thank you for your review. We are sorry for the false fire alarm and apologize for the poor service you received. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The elevator was broken and we were on the fourth floor. I know we got the last room but this wasn’t mentioned until after I had paid and gotten my room key. No one ever came to the front desk at check out so we just left.
Business response:
Thank you for staying with us and sharing your experience. Please accept our apology for the elevator not working properly and for the inconvenience it may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. Also, we regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will l... read more
The floor that I stayed on (2nd) has the strongest odor of sewage.. It smelled horrible and made me nauseous. The hotel staff imposed my privacy& totally embarrassed me as they opened the door while I was getting dressed. The snack & drink machines were broken & they offered no coffee or juice. The room I stayed in hadn’t been cleaned properly, as there was hair shavings around the sink and in bathtub.
Business response:
Janie, thank you for your review. We are sorry for the unpleasant smell you experienced and for the cleanliness and maintenance issues you encountered. Your feedback has been discussed with the appropriate team members to ensure address the problems you outlined. We also apologize for the instance you mentioned. We have discussed your comments with our team to ensure this is not repeated. We hope you will consider a return visit so we can restore your confidence in us. Sincerely, Hotel Management
Terrible stay overall. The shower wall had residue where it looked like it had been sprayed to be cleaned, but never was. I stayed at this location bc it had a "kitchen" It took 2 hours to boil water to boil potatoes, no joke. There was no oven. The fire alarm started going off bc the exhaust vent fan didn't work. The bed was a worn out spring mattress. The 1 vending machine that they had didn't work. There were Reese pieces under the edge of the bed. The check-in lady was extremely nice.
Business response:
Hannah, thank you for evaluating our hotel. We sincerely apologize for the issues you encountered in your suite and the disappointment you had with the kitchen. We have discussed your comments with the housekeeping and maintenance teams to take appropriate actions. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
is was okay until i called back up there i left my nike air max $100 brand new shoes i was told they had them i could pick them up at front desk . when i went to get them they were no where to be found . I believe one of the staff members stole them and brought them home still havent been reimbursed nor has any one contacted me about them .I would have to say the worst customer service evet.
Business response:
Dear guest, first and foremost, we regret the unfortunate incident of you losing your shoes. Any property left behind in the room is always brought to the reception area when rooms are serviced. Our staff is well-trained in these procedures and reliable to follow through, so it is quite concerning that you believe there is a security issue at our property. Please be assured that we are investigating this issue. Meanwhile, feel free to reach out to us at the front desk if we can assist you further. We do hope you will stay wi... read more
Just OK for a budget hotel. Floors need cleaning throughout, especially under the beds. Bathroom was unacceptably musty smelling (mildew?). Beds and bedding was good. What is being served as "breakfast" should be referred to as coffee and snacks.
Business response:
John, thank you for your recent stay and your feedback. We have read your comments and are sorry to read we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our housekeeping manager to see where we went wrong so any necessary improvements to our processes can be made. We also regret the disappointment you had with our grab-and-go breakfast. We hope you give us an... read more
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.4 star rating with 2,355 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.