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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel smelled old and musty. Found items in refrigerator upon arrival. They only allow 4 towels per room and do not provide any more after that. You are required to do laundry if you need a clean towel. Hotel was loud, the floors are wood and you can hear everybody stomping around on upper floors thru night. Front desk clerk is never available.
Business response:
Thank you for taking the time review your stay with us, Summer. We hate to see that you did not enjoy your time with us due to the issues with the cleanliness, amenities, along with not being able to reach the front desk. We will make sure that we address these concerns with management for proper action and resolve.
Nasty roach infested hotel Room was dirty, full of roaches. Ended up leaving a day early because the room was gross. Woke up with a roach crawling on my face. I would never stay here again or recommend it. Felt like a complete waste of money.
Business response:
Derry, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Sad to say, not impressed at all. No housekeeping or accommodations unless you pay extra $$$. They only clean every 2 weeks unless you pay. No clean towels or sheets, unless you pay. There was a couple bugs each day first few days in room, gross. They were treating this at facility but only 1 day a week and each floor once a week, gross. Maybe if they cleaned each room more bugs would be better on property. Would not stay again sadly. Not a bad location for access to some food though.
Business response:
Thank you for your candid review, Kristen. We hate to see that your stay was not satisfactory. We will review these concerns with our team for immediate action and resolve.
I can not stress this enough -- DO NOT STAY HERE!!! We booked for 2 nights, due to the noxious fumes, they had been spraying for insects, we could barely stay there 1 night. My husband's asthma flared up and it irritated my throat. The hotel has refused to refund our second night as we didn't complain to the manager - who was not there. The front desk was informed but the person working claimed to have no authority. When we walked down there to speak to her, the desk was closed - at 5pm. The manager does not arrive until 10a... read more
Business response:
We appreciate your honest review and feedback, Giovanny. Please accept our sincerest apologies for the issues that you experienced during your stay with us. We hate to see that we failed to satisfy your expectations as our goal is to create an exceptional at-home like stay. Thank you for allowing us to host you and we wish you all the best in your future travels.
Paid for one week, stayed 3 nights but they would not refund the balance, dogs in other rooms barking until late at night.
Business response:
Thank you for taking the time to review your stay with us, Jacqueline. We apologize for the noise levels that you encountered. Please accept our sincerest apologies for the issues that you encountered during your visit. We will communicate with the team at the property for immediate action and resolve. Thank you for taking the time to review your stay and we wish you the best in your future travels.
They say no smoking in rooms or it’s a fee but my room smelled like an ash tray even after I sprayed air freshener. And I had no wash clothes just 2 towels. The staff was very friendly
Business response:
Thank you for taking the time to review and rate your stay with us, Keyavonna. We apologize if you encountered unpleasant odors during your visit. We are always looking for ways to improve and will use your feedback to do just that.
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.