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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty room with roaches No amenities at all No dishes in the room even though it was a room with kitchen
Business response:
We are so sorry for the issues that you experienced with the overall cleanliness and our unique amenity offerings. We can't apologize enough for failing to exceed your expectations and deliver a clean and comfortable stay. We will make sure that we take your feedback and address it at the property level for proper action and review. Thank you for letting us know how we are coming across, and we wish you all the best in your future travels.
Horrendous Experience. Severe roach infestation come thru drain in bathroom. From there, they are all over the room. No front desk after 9 or 8pm.. Party on room above mine; dragging furniture, yelling. No sleeping until 3:30 am. No shampoo, no iron available; all loaned out by 7:30pm. Shower head with heavy mildew. No shower curtains. Had to go get one. Horrible. I need a refund from this useless place.
Business response:
Thank you so much of your candid feedback regarding your visit, Carlos. We are extremely disappointed to learn that you experienced issues with noise levels, front desk hours, amenity offerings and pest sightings. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in... read more
Nasty place, people walking the parking lot looking in car windows and asking for money. Most of the staff was not at all interested in working there. Won’t be staying again.
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve
Sucked My room was sold upon Checkin
Business response:
Thank you for sharing your comments, Jhori. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. We can assure you that we will address this with our front desk team to avoid this issue in the future. I hope your future travels are always smooth and truly wonderful.
Roach hitel Awful. A roach motel. I have several photos the first room I was given which was 211 filled with roaches the attendant Tameka stated they have had several complaints due to roaches. I was then given another room 315 I woke up in the middle of the night to use the bathroom roaches everywhere. Just disgusting
Business response:
Thank you for your review, Valerie. We are completely shocked to hear of your concerning claims. We can't tell you how disappointing it is to see that you did not enjoy your stay due to issues with overall cleanliness. We can assure you that our pest control contractor makes routine visits to ensure that there is no such activity, and we will make sure that we follow up as well. We are so sorry for any inconvenience that this caused and hope that all your future travels are wonderful ones.
The room was dirty. When we check out was 9am, the elevator wasn’t work, we have to use the stairs. The place is nice but dirty!!
Business response:
Thank you for your review, Ana. We are so disappointed to see that you did not enjoy your time at our hotel due to the issues that you had with the cleanliness of the room and the elevator being out of service. We can certainly understand your frustration of having to use the stairs and the issues with your room - and we are so sorry for any troubles that this created. We will make sure that we reach out to both our maintenance and housekeeping teams to make sure that we prevent this from happening to any of our future guest... read more
Very dirty, broken refrigerator, roaches. Did not stay and would like a refund.
Business response:
Thank you for your review. We are terribly sorry to see that you experienced issues with the refrigerator and possible pest sightings. This is in no way the exceptional experience that we intended for you - and can assure you that we will address your concerns with our housekeeping and maintenance team for proper action. We are so sorry for how this impacted your stay and hope that your future lodging experiences are great ones.
The worst Worst experience of my life. Arriving customer service was good. The room, DEAD ROACHES Squished on the wall. food left in the sink, shower has disgusting water stains, bathtub filthy, candy and chip bags with other trash left behind the chair. I don’t know what they mopped the floor with but it left slimy residue. Went to get another room the guy at the front desk said “is there roaches in there” I said “yes, so you are aware”. Have us another room that was also dirty but like the first. My husband found body part... read more
Business response:
Thank you for your feedback, Kierra. We can't apologize enough to see that you experienced issues with overall cleanliness and pest sightings. Our staff works extremely hard to ensure that we are delivering a superior level of service. We can assure you that we will speak to our pest control contractor regarding the possible pest sightings, and our housekeeping team regarding the cleanliness for immediate action and resolve. We sincerely apologize for the inconvenience that this may have caused and hope that all your future ... read more
Business response:
Thank you for your review, Susana. We are so sorry that you did not enjoy your time with us. All the best in your future travels.
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.