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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Outside not taken care of. Not like a real hotel, half lights in room didn't work. room smelled, window open when we got there. dirty rag in the curtains
Business response:
Dear Alisa, Thank you for sharing your experience. We apologize for the shortcomings you encountered during your stay, including the condition of the exterior and the issues within your room. It is disappointing to learn that the environment did not meet your expectations, and we understand how this impacted your overall experience. Your feedback is invaluable, and we will address these matters with our team to ensure improvements are made. We appreciate your understanding and hope for the opportunity to provide you with a m... read more
Never again
Business response:
Dear John, Thank you for sharing your feedback. We're sorry your stay did not meet expectations, and we take your comments seriously. We are committed to improving our services and addressing the issues you've highlighted. Your experience is important to us, and we hope to have the opportunity to provide a better stay in the future.Sincerely,Hotel Management
Dirty The room was very dirty. I do not recommend it.
Business response:
Dear Louis, Thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay. Ensuring a clean and comfortable environment is our priority, and we regret that we did not meet your expectations. Your comments have been shared with our housekeeping team so that they can address these concerns. We appreciate your input and hope to provide a better experience in the future.Sincerely,Hotel Management
Business response:
Any further feedback is appreciated.
Find in our room a plate of old meatball spaghetti on the cabinet and under bed a bottle of vodka.
Business response:
Dear Tatiana, We sincerely apologize for the oversight in your room. Cleanliness is a top priority, and it's clear we did not meet those standards during your stay. Your feedback is essential, and we will address this with our housekeeping team to prevent future occurrences. Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely,Hotel Management
Business response:
Jeffrey, we would like to know what was unsatisfactory about your stay so that we may improve upon these areas. We look forward to serving you in the future!
I wouldn’t recommend this for anybody. The hotel smells like dog poops, shower curtain has mold. Bad experiences all around. Never been to any hotels in this kind of conditions.
Business response:
Dear Alomrack, Thank you for sharing your experience. We sincerely regret that your stay was not satisfactory and apologize for the issues you encountered. Maintaining a clean and pleasant environment is our priority, and we are addressing these concerns with our housekeeping team. We appreciate your feedback and hope to provide you with a much-improved experience in the future.Sincerely,Hotel Management
No words still in shock
Business response:
Dear Ester, Thank you for sharing your feelings with us. We understand that your experience may have been unexpected, and we sincerely apologize for any distress this has caused. Your feedback is essential for us to improve our services and ensure a better experience for all guests. We appreciate your insights and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
We ended up leaving early and finding another hotel. There was trash in the room when we got there. The corridors were hot and damp. The main issue was that we felt unsafe. There were people shouting and banging on the doors at all times of the day and night and there was even an incident where the police were called. Very scary for our family.
Business response:
Dear Lorraine, Please accept our sincere apologies for not meeting your expectations. We truly regret the noise and housekeeping concerns you encountered. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate you bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you ba... read more
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.