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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a suite. When i went to the second bathroom inside the shower was hair scattered around the tub. When i looked at the sink there was a hair around the opening of the sink. In the other bathroom the tub was dirty but usable. Overall im glad i only stayed one night.
Business response:
Dear Serena, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not in line with our usual standards, and we regret any discomfort caused. Your feedback has been shared with our housekeeping team to ensure immediate improvements. We appreciate your patience and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Don’t stay here ever!
Business response:
Dear Sheri-lynn, Thank you for your feedback. We are genuinely sorry to hear about your negative experience. Providing a comfortable and pleasant stay is our top priority, and we regret that we did not meet your expectations. Your comments are important to us, and we will use them to improve our services and facilities. We hope you might consider giving us another chance in the future.Sincerely,Hotel Management
Business response:
As we always strive for the best stay for all of our guests your feedback is important to us and we look forward to any insights on what might have been missing from your recent stay.
Hotel said did not have reservation for me. Then I was told oversold. I had to log into Expedia to get confirmation to prove I had reservation. Lamps at bed did not work or needed new light bulbs. Some stains on bed sheets.
Business response:
Dear William, Thank you for bringing this to our attention. We apologize for the inconvenience and frustration caused by the issues with your reservation and the condition of the room. This is not the experience we strive to provide our guests. We take your feedback seriously and will address these concerns with our team to ensure they are rectified promptly. Please accept our apologies once again, and if there is anything else we can do to assist you or if you choose to stay with us again, we would like to ensure a much-imp... read more
It smells pretty bad, and the bathroom is old and looks like it has mold
Business response:
Dear Isamar, We apologize for the unpleasant odor and the condition of the bathroom during your stay. Ensuring a clean and comfortable environment is our priority, and we regret that we did not meet your expectations. Your feedback regarding the bathroom will be addressed with our maintenance and housekeeping teams to prevent such issues in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience on your next visit.Sincerely,Hotel Management
It was a bait & switch. Reserved a suite and they gave it to someone else. Had to settle for lesser room. Got to the room and it smelled and was dirty. Your socks turn black walking on that floor. The bathroom smelled like urine, microwave didn’t work, not one dish in room, no coffee pot available. It was too late to change. Absolutely NO effort to resolve when reported next day. Tried to talk to manager and no discount for the absolutely sub standard situation, she couldn’t care less. DO NOT STAY HERE!!! I don’t see how the... read more
Business response:
Dear Brian, Thank you for your feedback. We deeply regret the inconveniences you experienced during your stay and apologize for not meeting your expectations with your room assignment. We regret your dissatisfaction with our team in handling the situation. It is never our intention to make you feel disappointed. Also, we are sorry that our service, amenities, and cleanliness fell short. We will address these issues with our team to prevent recurrence and maintain our high standards. Regarding the kitchen amenities, please no... read more
Every part of this hotel needs to be cleaned.
Business response:
Dear Steven, We sincerely apologize for the condition of the hotel during your stay. Cleanliness is paramount to us, and we regret not meeting your expectations. Your feedback has been shared with our housekeeping team, and we are taking immediate steps to address the issues you mentioned. We are committed to ensuring a higher standard of cleanliness moving forward. Thank you for bringing this to our attention. Should you choose to stay with us again, we are dedicated to providing you with a much-improved experience.Sincerel... read more
First night of two of Extended Stay The guy at the desk was very nice. Helped me when we needed cups etc. when I checked in though the room we originally booked thru here wasn’t available which left us with two beds. It was hard to do with three kids and two adults. Cleanliness wasn’t the greatest. Room didn’t smell too clean. This was first night staying before stones concert in Cleveland second night was at the other location of this hotel in area. Wasn’t impressed at all with the hotel franchise in general. I don’t plan o... read more
Business response:
Dear JENNIFER, We appreciate your feedback and apologize for the challenges you experienced during your stay. It's disappointing that the room availability and cleanliness issues certainly do not reflect our usual standards. Your comments have been shared with our team for immediate review and improvement. We are glad our staff at the front desk provided helpful assistance, and we will commend them for their efforts. Should you reconsider staying with us, we welcome the opportunity to give you a more comfortable and enjoyabl... read more
Business response:
Any further feedback is appreciated for future improvement. Ty,
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.