Extended Stay America - Cleveland - Airport - North Olmsted

Penelope 

on Expedia

a year ago

I had a non-smoking room that had been smoked in frequently. The room stank despite my opening the window and running the fan. All of my clothing, including items I had not worn, had to be washed upon my return home. The mattress was many years passed its 'best before date' and the mattress cover was quite stained. I stayed as I had paid in full upon arrival(no option was presented other than that, and I did not want to lose my money. 

Jason 

on Expedia

a year ago

Do not stay here. Old expired food in the cabinets, 2 pillows and no blankets, wifi didn't work, phone didn't work, section 8 hotel. The noise 24 hours was unbearable. 

William 

on Expedia

a year ago

It wasnt clean , residents of the hotel leaves trash and personal property outside like its part of their room. People standing all around entrance smoking and looking disgusting. Make you not even want to enter. 

Michael 

on Expedia

a year ago

No breakfast at all when it was supposed to be included.. and there were panhandlers harassing me outside the entrance 

Elizabeth 

on Expedia

a year ago

The girl at the front desk was very rude and extremely unhelpful. She would rather drink out of a red solo cup with people outside in front of the hotel instead of trying to correct a problem that the hotel had. My room had NO LOCK and they wouldn't move my room. I was told that it was safe and I didn't need to lock my door. This was after I was on the elevator with someone who was extremely intoxicated so I'm thinking it's not so safe to stay in a room with no lock on the door. 

Tondra 

on Expedia

a year ago

When we went to check in the lobby was not well lit much like entering a cave. The whole building had an odd odor. My son said it smelled like cat litter. Once we got our room which was a king with a pull out sofa, there was no bedding for the pull out. I went to the front desk and asked for bedding they said they don't normally supply bedding for the pull out bed but the would let me use some sheets and a blanket but no pillows. So my other son who lives in Cleveland had to bring pillows over for me to use. The first mornin... read more

Baby 

on Expedia

a year ago

Not maintained. Had a typical smell around.