This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really?
Business response:
We could use more feedback to see what was the issue. Thank you!
Dont Extend Your Stay Here. The hotel is old and run down..the service is lacking. Don't book this hotel if you plan on showing up after Midnight or they'll mark you as a no show and you'll have to rebook. Our flight was delayed and couldn't get to the hotel until 1am and they marked us as a no show and had to purchase a new room. I'd never had a problem with Extended Stay before but this will be the last time I stay there. Book somewhere else if you have the option.
Business response:
Dear Darren, Thank you for your feedback. We sincerely apologize for the inconvenience you faced due to your late arrival and the subsequent issues with your reservation. Your comments about the hotel's condition and service are concerning, and we will share these with our team to ensure improvements. We understand your frustration and regret that this experience did not meet your expectations. Your feedback is valuable to us as we strive to enhance our guest services. We hope to welcome you back soon for another enjoyable s... read more
Dirty, very poorly ran and short staffed
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize that the cleanliness and overall condition of the hotel fell short of expectations. Your comments are valuable, and we will address them with our team to ensure improvements are made. Thank you again for choosing us, and we hope you will visit again soon for the flawless stay you deserve.Sincerely,Hotel Management
Rundown, dirty, smelled.
Business response:
We are sorry that your experience was up to your expectations. We are striving to earn all fives!!!
Grass hasnt been mowed in a long time, very unkempt
Business response:
We are working on starting a new landscaper.
The free Breakfast was coffee and Refrigerated Muffin only
Business response:
Grab and go breakfast is what is advertised. Muffing-granola bars and oatmeal are the offerings along with coffee and tea.
The rooms look nothing how they are advertised online, the place has a smell as soon as you hit the front door. I had to be moved from my initial room to another room because of the terrible smell. Staff was not very nice about the situation.
Business response:
Dear Ahriel, Thank you for taking the time to write a review of your stay. We apologize for not meeting your expectations with the property and for any inconvenience caused by the odor. Ensuring a pleasant stay is our priority, and we regret if we fell short of addressing your concerns promptly and courteously. Your feedback is valuable, and we will address these issues with our team to improve our services. We appreciate your understanding and hope for the opportunity to welcome you back for a better experience.Sincerely,Ho... read more
Business response:
We strive for fives!! Please share with us what was not at a "5". TY!
There were no rooms available when I arrived.
Business response:
Due to Solar eclipse, Guardians opener and several other area events we were overbooked by the third parties. We apologize for the inconvenience and are working with our partners to prevent this in the future.
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.