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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was a former smoking room. Smelled terrible. Overall, the place was dingy and no services to speak of. No breakfast (even grab & go) was seen.
Business response:
Dear Mark, Thank you for sharing your experience. We apologize for any inconvenience caused by the unavailability of breakfast. Your feedback will be shared with our team for future improvement. We also regret the odor issues in your room and appreciate you bringing this to our attention. We will ensure thorough cleaning by our housekeeping team. We're committed to enhancing our services and hope to provide you with a better experience in the future.Sincerely,Hotel Management
Worst place I've ever stayedNo Queen towels South was very very rude and if you wanted towels you had to go to the front desk and get them the Russian girl was very very rude
Business response:
We have no Russian Girl on staff? It is policy to exchange towels. Our bath towels are standard bath towel size.
I made a reservation at this hotel 2 months in advance via Orbitz. On the morning of my stay, the hotel called me directly to inform me that they did not have a room for me and were cancelling my reservation. It was very disappointing and confusing and forced a last minute scramble to find somewhere other than my car to sleep that night. Then, at 11:33pm that night (many hours after my reservation should have begun), someone else from the hotel called me, waking me up to inform me AGAIN that they did not have a room for me. ... read more
Business response:
Dear Mark, Thank you for the review. Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. We constantly strive to improve our guests' experience, and we appreciate you bringing this incident to our attention. We hope to have another opportunity to demonstrate our commitment to excellent service.Sincerely,Hotel Manage... read more
I did not like the property and I checked out 30 minutes after checking in. ROOMS ARE ABSOLUTELY DIRTY, THE TOILET SEAT HAD A LARGE STAIN ON IT AND SHOULD'VE BEEN REMOVED BEFORE THE ROOM WAS CONSIDERED FOR UAE OF CUSTOMERS. ABSOLUTELY HORRIBLE.!
Business response:
Dear James, We are truly sorry to hear about your disappointing experience during your recent stay with us. Please accept our sincerest apologies for the cleanliness issues you encountered in your room. This does not reflect the high standards we strive to maintain. We understand the importance of a clean and comfortable environment and regret falling short on this occasion. Your feedback is invaluable, and we are taking immediate steps to address these concerns and ensure that our rooms meet the expectations. We want to inv... read more
Pet dander all over the room , smelled terrible had to change my room and that room wasn’t clean either hair all was all over the sink , no garbage cans , dirty comforter, broken shelves. The tv was broken and tilted and out dated !
Business response:
Dear Monique, Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening about the cleanliness and maintenance issues you encountered. Please know that this does not reflect the standard of service we strive to provide. We're committed to addressing these concerns promptly and thoroughly to ensure a more enjoyable experience for our guests in the future. Your feedback is invaluable to us, and we will use it to improve our services.... read more
Nothing like finding dope bags in the washer and dryer and hypodermic needles in the back parking lot and drivers taking naps with the spike hanging out there arm its a shame ....thats north olmsted
Business response:
Dear Verdi, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Lobby smelled, the room had crumbs all over the counter
Business response:
Dear Sarah, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the issues you encountered during your stay. Your feedback is important to us, and we will address the cleanliness concerns to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
Trashy No one was ever at the front desk. Our room had garbage in the cupboards that leaked and smelled awful!!! I would never recommend this place.
Business response:
We are improving the room inspection process. We apologize for the situation.
I had to check out a day early and they refused to refund me. Will NEVER stay at Extended Stay again!
Business response:
Dear Eric, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.