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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We strive for 5's. Any details on why your visit was not up to par would be appreciated.
This place is very outdated. The room was not clean, stains on a pillow, on the bathroom countertop and the floor was not clean either. I will never stay there again.
Business response:
Mercedes thank you for the feedback. We wish all reviews to be a "5 out of 5". Our rooms are inspected by a quality inspector and we strive to provide clean and comfortable rooms for everyone.
Business response:
We strive for Fives! Let us know what we can improve upon- Thank you!
La recepcionista que nos trató mal. Nos cancelaron la reservación aunque ya estaba pagada de antemano. No quisieron devolver el dinero. No quisieron darme la habitación. Pienso que fue más por racismo por el idioma. La mujer de la recepción estaba hablando portugués y no acepto que yo le explicara ni le preguntara porque me canceló la reservación. La primera vez que tengo una terrible experiencia así. No lo recomiendo y deberían de quitar este hotel de expedía porque eso daña la reputación de la página.
Business response:
Dear Jessica, Thank you for taking the time to write a review. We apologize for the predicament with your reservation and realize you must be frustrated. Reservations made through a third-party booking site must be canceled by them. We recommend that you contact them directly for assistance. You were not charged anything since it was a canceled reservation by the third party itself.Sincerely,Hotel Management
The rooms smell very bad. The lobby was smelling a lot. We somehow had to settle with a room after switching a couple of rooms but none of them were really good. The staff was super rude. We asked for a toaster as mentioned in the room notes, and she was so horrible as if we asked for her kidney and as if she was doing a charity by giving the hotel asked her to give. I think the hotel should mention 'Come beg for a toaster'. Overall very bad experience, I would now think twice before going to any Extended Stay America.
Business response:
Dear Rohan, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted room not meeting your expectations and for the inconvenience caused by switching multiple rooms. Also, we regret the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope you will consider staying with us again so we can demonstrate the hospi... read more
No staff at night and got locked out with no assistance at the property
Business response:
Dear Jeffrey, Thank you for staying at our hotel and sharing your comments. Please accept our sincere apologies for not providing every guest with the attentive service we strive to provide. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove our commitment to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely,Hotel Management
Chromecast made me feel very uncomfortable he made me feel like he did that want to help me and that I was bothering him because he was tired the phones did not work and there was a point where a phone call needed to be addressed coming in I couldn't even call out my daughter is pregnant and needed to go to the hospital she couldn't even dial 911 Windows didn't work bedroom are very uncomfortable and springs were just sticking out no blankets no pillows old food I need bed and so forth girls are very good the cleaning staff ... read more
Business response:
Dear Louis, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management
Business response:
I would like to receive some feedback as to why your stay was only a one star. We strive for a 5 star stay for all of our guests.
The employee who checked me in was the absolute worst. From the beginning when I arrived at 3am due to my flight being delayed she was rude. I explained to her this and was still willing to pay the $100 charge necessary to check in because I was so tired. She had a nasty attitude not with me but all customers of color. The next day when I was entering the hotel a man was asking my friend a question and she left behind her desk to rush and tell them they are not allowed to talk or park near the door. She also made it her issu... read more
Business response:
Dear Shokeise, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.