Extended Stay America - Cleveland - Airport - North Olmsted

Anonymous 

on Expedia

3 years ago

The entire hotel REEKED of Marijuana. The entrance, the hallways. It was overpowering. Much less perceptible in my room, which was clean and comfortable. I would never stay here again. 

Mohammad 

on Expedia

3 years ago

Nothing 

Matt 

on Expedia

3 years ago

Computers down had the employee write down all of my credit card info on a piece of paper. 

Jen 

on Expedia

3 years ago

RESERVED & PREPAID ROOM WAS 'UNAVAILABLE' AT CHECK-IN. NOT ACCEPTABLE. FORCED TO TAKE A SMALLER ROOM & NO DISCOUNT OFFERED AT ALL FOR INCONVENIENCE. FRONT DESK CLERK WAS EXCESSIVELY CHATTY & INEFFICIENT. TOOK OVER 10 MIN TO CHECK IN DESPITE HAVING A PREPAID RESERVATION THRU TRAVELOCITY. SLOW ELEVATOR. NOT ENOUGH LINENS OR CUPS IN ROOM. 

John 

on Expedia

3 years ago

We reserved a non-smoking suite, but upon arrival the room smelled horrible and had an overwhelming cigarette odor. So much that myself, my wife, and two daughters could not stay in it. We can tolerate a lot, but this was simply too much. We were offered a “refund”(which we still waiting for), but they did not have another room available, so we had to look elsewhere on short notice. This proved troublesome, as all other hotels in the area were also sold out that night, leaving us without a place to stay. 

Andrew 

on Expedia

3 years ago

Scammers and con-artist. Staff suck and so the the company as a whole. Charged my card after I cancelled the reservation, and never stayed there. Terrible place to even consider staying 

jacqueline 

on Expedia

3 years ago

My stay went great over night until it was time to leave . The bed was layered 

CYNTORIA 

on Expedia

3 years ago

I want full refund for 9/2 through 9/4. Paid for room based on overnight flight. Arrived early Morning 9/3 due to travel and was told I could not check-in until 3pm 9/3. I booked and paid based on overnight travel as suggested. This arrangement was not honored. I did not stay at hotel. I want full refund. Still waiting to hear from hotel management. No call to date.