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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor reception attitude at the front desk！Terrible reception！Worst front desk I've ever seen！
Business response:
Dear HUI, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely, Hotel Management
Sheets were dirty, had to ask for a fresh one. Bathroom was dirty as well. Stove did not work. Free breakfast was supposed to be provided , but it was only coffee and a snack bar. Heat was not working as well.
Business response:
Dear Natalia, We genuinely apologize for the multiple issues you encountered during your stay. Cleanliness and functionality are top priorities for us, and we regret that we fell short in these areas. Your feedback is invaluable, and we will address these concerns promptly to prevent similar occurrences in the future. Regarding the breakfast, we understand your disappointment, and we will review our offerings to ensure a more satisfying experience. We appreciate your patience and hope to provide you with a much-improved stay... read more
Business response:
Wea re sorry for your disappointing stay. I wish to hear the details of why it was only one star. Please shar so that your feedback can help us improve. Thank you!
I must have arrived in the lobby just as the clerk left for his break as I had to wait serval minutes (am smoker came and went as I waited)... entrance. lobby and elevator smelled badly of pot every time I entered and exited (6 times)... my room, while a nice design, smelled horribly and I used a whole can of deodorant and luckily sleep with a CPAP machine that helped filter the smell so I could sleep... toilet bowl stained and needs deep cleaning... very disappointed in this location
Business response:
Dear Cynthia, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us. We regret any delays you faced upon arrival and the issues with the unpleasant odors in the lobby, elevator, and your room. We take these matters seriously and will address them with our team to ensure improvements. Regarding your concerns about customer service and accommodation for individuals with disabilities, we appreciate your insights and will work towards enhancing our services. We hope you will give us... read more
My room was dirty the microwave had bugs inside, restroom was dirty. The rug was dirty, water dripping from the ceiling.
Business response:
This room was clean and inspected hours prior to your check in. I also called and checked on how the room was and there were no complaints 20 minutes after your check in. The roof has zero water spots or any leakage whatsoever. I am confused about your comments?
Business response:
Could you elaborate- we would like to correct the issue which led to the low score.
I don’t even know what the smell was in the room. Hallway smelled like smoke, opened the window as much as I could and the smell in the room (not smoke) would not go away. Door handle to the bathroom came off when I opened it…just all around a bad room.
Business response:
We are sorry for your disappointing stay. We appreciate your feedback and strive to correct the issues.
This property felt like the portal to Silent Hill. There were a few unfriendly, seemingly houseless people loitering in front of the entrance. It was very strange because there were so many other hotels nearby that seemed to be desolate. The room was dirty and the hallway outside smelled like cigarettes. Both bathrooms had distinct residue. The towels and linens seemed dusty or just not properly cleaned. The carpet in the room was kind of damp. In the morning I was rushing to leave for reasons beyond just the obvious ones. I... read more
Business response:
We value your feedback and strive to make every visit to ones liking. We begin housekeeping on checkouts directly at eleven AM. We always can accommodate a request for a later check out if necessary. Several guests do smoke outside the building since it is not permitted withing the building itself. We hope that you will have a more enjoyable visit the next time you stay with ESA.
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.