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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My sister and I came out of town for a wedding and the room we did reserve down the road double booked us and didn’t have a room which is how we ended up at extended stay America. I wish I read the reviews because after checking in I noticed the terrible smell in all the halls and a lot of sketchy people lurking around. It turns out this is also the kind of hotel that allowed people on public assistance to also stay here for but yet charge travelers $150 a night to be surrounded by a bunch of homeless people.
Business response:
Dear Jarrette, Thank you for sharing a review of your stay. We apologize for your overall impressions of our hotel and the smell that compromised your visit. Although we welcome every guest, we always strive to maintain clean and comfortable accommodations so the guests love to return. Therefore, we regret your disappointing experience. We will address the issues with our team and ensure this does not happen again. We hope you consider giving us another chance to provide you with the better experience you deserve.Sincerely,H... read more
Business response:
Please let us know what we can improve upon. Always looking for feedback. Thank you!
I had a non-smoking room that had been smoked in frequently. The room stank despite my opening the window and running the fan. All of my clothing, including items I had not worn, had to be washed upon my return home. The mattress was many years passed its 'best before date' and the mattress cover was quite stained. I stayed as I had paid in full upon arrival(no option was presented other than that, and I did not want to lose my money.
Business response:
Dear Penelope, Please accept our apologies for the overall disappointing experience. We take pride in providing our guests a clean, fresh environment; therefore, we apologize for anything overlooked during your stay. We have shared your feedback with our housekeeping staff to rectify this immediately. Thank you for your patience, and we hope to have another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management
Do not stay here. Old expired food in the cabinets, 2 pillows and no blankets, wifi didn't work, phone didn't work, section 8 hotel. The noise 24 hours was unbearable.
Business response:
We are sorry the stay was not to your liking. We are continually working to make the hotel better each and every day. Your comments are helping with this process. Have a great day!
Business response:
We strive for fives. We are so sorry that we did not meet your expectations. Any feedback is appreciated!
It wasnt clean , residents of the hotel leaves trash and personal property outside like its part of their room. People standing all around entrance smoking and looking disgusting. Make you not even want to enter.
Business response:
Dear William, Thank you for taking the time to share your feedback about your recent stay at our hotel. We take cleanliness and comfort very seriously, and we apologize for any inconvenience caused by the state of your room. We will notify our housekeeping team and take steps to improve our service. Regarding the behavior of some of our guests, we understand that this can be frustrating and unpleasant. We will remind all our guests of our policies and expectations for conduct on the property. We appreciate your constructive ... read more
No breakfast at all when it was supposed to be included.. and there were panhandlers harassing me outside the entrance
Business response:
Dear Michael, Thank you for being our guest. Starting your day with a good breakfast is essential, so we apologize that you didn't have a good experience. We assure you we will look into what does not sound like a typical experience. We aim to ensure all our guests can enjoy our complimentary amenities. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
The girl at the front desk was very rude and extremely unhelpful. She would rather drink out of a red solo cup with people outside in front of the hotel instead of trying to correct a problem that the hotel had. My room had NO LOCK and they wouldn't move my room. I was told that it was safe and I didn't need to lock my door. This was after I was on the elevator with someone who was extremely intoxicated so I'm thinking it's not so safe to stay in a room with no lock on the door.
Business response:
We are truly disappointed at your experience. I will coach up my front desk staff. The deadbolt became inoperable during your stay and maintenance has fixed the issue. The Door still had the regular lock as well as the latch at the top of the door to secure the door. We were happy to have moved you to a different room upon your request to make you feel safe.
When we went to check in the lobby was not well lit much like entering a cave. The whole building had an odd odor. My son said it smelled like cat litter. Once we got our room which was a king with a pull out sofa, there was no bedding for the pull out. I went to the front desk and asked for bedding they said they don't normally supply bedding for the pull out bed but the would let me use some sheets and a blanket but no pillows. So my other son who lives in Cleveland had to bring pillows over for me to use. The first mornin... read more
Business response:
We are sorry for the less than perfect stay that you had with us. The bedding we do supply for the pull out was what was given to you by the front desk person. We apologize they did not provide you with pillows and will educate our staff on supplying those. We aim to improve on the items that were not acceptable to you.
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.