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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not maintained. Had a typical smell around.
Business response:
We are sorry for your disappointment. That particular hallway / area is getting treated today and tomorrow throughout the building.
Not worth it No blow dryer which should be standard. No glasses available for a drink of water, I would have had to ordered a package of dishes from the front desk. No coffee available either. No thank you
Business response:
A hair dryer, drinking cups are all available from the front desk upon request. Our coffee remains out during breakfast hours 6:30 AM to 9:30 AM. This was communicated during check in and with the literature on the counter in your room upon check in.
It had a very bad smell. Very dirty and disgusting
Business response:
We are sorry that your visit did not go as planned. We are working on correcting any issues that there are with our house keeping staff. We will work diligently to ensure a safe, clean and enjoyable stay.
SAVE YOUR MONEY! Stay away from this place! As soon I walked in the lobby smelled of marijuana. The front desk attendant was not present. I had to use a lobby phone to call an extension to get her to come out of a room to check me in. Once in our room it just kept getting worse. Found an old dirty rag that had turned orange from sitting there so long. The smoke detector was hanging off the wall. As my kids were taking their showers I decided to get the pullout sofa bed ready. As soon as I pulled it out I about vomited. The s... read more
Business response:
Dear Victoria, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Business response:
We are sorry we did not meet your expectations. If there is anything else we can do to change your mind about our property, please feel free to contact us direcxtly
The carpet had not been swept and there was stuff all over it. There was hair on the desk. A contact lens on the nightstand, a sticky residue all over all of the furniture, There was a ton of hair on the walls of the shower and the floors. The towels were stained and just looked dirty. We shared our concerns with the front desk and was told “I’m sorry” with no offer to clean it or refund the room charge. We specifically asked for the room to be cleaned and they did wipe the furniture down with a bleach rag, but nothing was d... read more
Business response:
Dear Blake, Thank you for choosing us. We understand that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management
Not the best.
Business response:
Dear Berthony, We're sorry to hear that your experience at our hotel was not up to your expectations. We strive to provide a positive and enjoyable stay for all our guests, and we apologize if we fell short of meeting your needs. We value your feedback and would appreciate any details or suggestions you may have to help us improve. Thank you for choosing our hotel; we hope to serve you in the future better.Sincerely,Hotel Management
Brought my mom here for some one on one for Mothers Day weekend. I booked a 2 bed queen suite which we needed because it offered a separate living space and seating for our visitors Sunday. During check in, I was informed my reservation was a could not be filled because those rooms have not been available for years, yet they still allow Expedia to book them and wont stop this "bait". On the surface the room looked clean, but after my own cleaning with Microban my paper towels were dirty. The deadbolt lock did not work and th... read more
Business response:
Dear Shelvie, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests; however, we are genuinely sorry to learn that we could not make that happen for you. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of ... read more
Very smelly and unclean. You get what you pay for.
Business response:
Dear Kimberly, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.