Extended Stay America - Cleveland - Airport - North Olmsted

Anonymous 

on Expedia

6 years ago

Not so great ! I was expecting better, rooms definitely needs an upgrade. There was that smell in the room I couldn’t stand. And the breakfast is not what I was expecting (muffins kind from vending machines). 

Paul 

on Expedia

6 years ago

The walls are so thin you can hear every squeaky movement of the people in the bed on the floor above and the TV in the rooms next door. The hitel staff admit the the walls are too thin and not sound-proofed. They used to have ear plugs on hand for guests, but no longer have them so that I had to go out at 1 am to Wallmart to purchase ear plugs so that I could sleep. 

laura 

on Expedia

6 years ago

Sad but true Not so great, hotel staff were rude and acted inconvenienced to do their job. There were strange oders I'm both room and the grab and go breakfast was a joke. 

Chester 

on Expedia

6 years ago

Mediocre at Best The hotel looks nice, and is located very close to a Walmart(for convenience). I showed up and was told that they had a fax from Hotels.com, but I was not in their system. If I wanted a room I was going to need to call Hotels.com. After calling hotels.com they had to call the hotel to verify the reservation. The two women at the desk were asked to input me manually, and you would have thought I was asking them to do advanced trigonometry. They grumpily input my information, then said "I'm not sure if we can ... read more

Lisa 

on Expedia

6 years ago

Was clean and staff was great but very basic hotel. Breakdfast was misleading, no ice, no room cleaning on ashort stays.and we had to pay up front with credit card only .... no cash. Should be posted on Expedia better. 

Jill 

on Expedia

6 years ago

Check in was very slow. I felt bad for the 3 families waiting behind me. We had 3 adults and the sofa bed was awful. We had to go back to the desk to get sheets for it too even though they knew we would be using it. You whale to go back to desk to get anything extra such as dishes, utensils, or pans. We were only there 2 nights and would have changed hotels if it had been longer. Would have prefer their having mini moo creamers rather than sweetened Coffeemate. Two of us had colds and tissue quality was inferior. This is my ... read more

James 

on Expedia

6 years ago

So Bad, We Left. Left after 2 hours. No sofa bed or rollaway as promised with reservations made over 3 months in advance. Room smelled of smoke.