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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
smell so bad we have to leave the hotel
Business response:
Dear Hysen, Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We do not take these concerns lightly, especially with the cleanliness of our hotel. Therefore, we will address this matter with our housekeeping associates, as providing a clean environment for our guests is our top priority. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Man... read more
At check in sign said I'll be right back - never came - had to call. Supposed to have a "breakfast", but it was only granola bars.
Business response:
Dear Douglass, Thank you for staying with us and posting your evaluation. Our team usually does a great job delivering impeccable service to our guests. Therefore, we sincerely apologize this was not the case during your recent visit. We have shared your feedback with our associates and will use this as an opportunity to improve our service delivery. Furthermore, we are sorry our complimentary grab-and-go breakfast was not to your liking. When we receive such feedback, it is always shared with our brand leaders to help them ... read more
Nathan was great & very accomodating. The rest of the staff was not. The bed was very hard & uncomfortable. It would be nice to have more grab & go choices or a continental breakfast.
Business response:
Dear Allison, Thank you for your detailed review, and we apologize for anything other than a perfect stay. We strive to ensure our guests have an exceptional experience while staying with us, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence... read more
Had trash all over outside hotel, musty smell, bed was so uncomfortable, heard second floor above us all night, our friends had someone try and enter their room. The hotel didn’t have our friends room registered as someone in it so they changed the lock in the middle of the night and a lady got the door open. Thankfully their safety lock was on. They found a dead cockroach in their room. No breakfast besides pre-packed muffins and oatmeal (no bowls) overall not for me.
Business response:
Dear Guest, Thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We have shared your concerns with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for th... read more
Poor service and terrible front desk attention I had to wait for more than an hour and a half to check in because the front desk person disappeared and did notreturn to the front desk while i was there for more than an hour an half. Who knows how long he was gone prior to my arrival. Worst experience ever.
Business response:
Dear M, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the issues you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. Your comments have been shared with the front desk team to ensure a better experience in the future. We hope to have the opportunity to make your next stay a complete success.Sincerely,Hotel Management
The staff was helpful, most of them. I found roaches in my room. The elevators and hallways smelled like cigarette smoke, like there was someone actually smoking in them. The hallway floors had trash on them. My room had food stains on the carpet. There was a thick layer of dust and hair on the lamp shades by the bed. The bed was lumpy and uncomfortable, my back was hurting. After I found the roaches, I seriously thought about leaving and getting another room at one of the neighboring hotels. But I knew Expedia or the hotel ... read more
Business response:
Dear Vee, Thank you for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are very disappointed to hear this was not your experience. Please accept our apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit... read more
Pros: comfortable bed, separate living room and bedroom, two bathrooms Cons: bugs, clogged shower drain, broken bedroom door handle (took 5 minutes to force the door open. Didn’t shut it again), kitchenware requested but never delivered, grab-and-go breakfast was a packaged muffin and granola bar, the smoking area with sign is next to main entrance so walking through smoke was unavoidable. Would not stay here again.
Business response:
Dear Crista, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Hotel Management
BUGS!!!! DO not stay here Bugs, bugs, bugs...there were roaches in the kitchen about an hour after I checked in. I immediately requested a refund and they still charged me for one night. I have called again for full refund. A real pain. This location needs an overhaul or rebuild. It smells, there are roaches, and its in obvious disrepair. Homeless sleeping in their cars or in the bushes of the parking lot. Overall this is a great area, disappointed this location has been forgotten. I foresee ESA going out of business soon. T... read more
Business response:
Dear Jennifer, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will conside... read more
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.