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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just ok Friendly, personable staff. However they had no breakfast because they order had not come in. The morning clerk scrounged around and found some dried oatmeal packets for my two kids. They should have mentioned this at check in. The in room fridge hummed and made noises, until I gave it a frustrated kick. FYI, they still enforced masking protocols in the lobby, etc. Fine with me, but again I didn't know and didn't have one. No fault of the people, but internet and phones were also out.
Business response:
Christine, thank you for taking the time to share your feedback. We regret your disappointment with the breakfast and apologize for the maintenance issues which inconvenienced you. We will address this appropriately and make sure we prevent such reoccurrences. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
The entire hotel REEKED of Marijuana. The entrance, the hallways. It was overpowering. Much less perceptible in my room, which was clean and comfortable. I would never stay here again.
Business response:
Thank you for choosing Extended Stay America and sharing your experience. We are sorry for the inconvenience you experienced due to the concerns that kept your stay from being perfect. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you again for staying with us, and we appreciate your business! Sincerely, Hotel Management
Nothing
Business response:
Mohammad, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Computers down had the employee write down all of my credit card info on a piece of paper.
Business response:
Matt, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
RESERVED & PREPAID ROOM WAS 'UNAVAILABLE' AT CHECK-IN. NOT ACCEPTABLE. FORCED TO TAKE A SMALLER ROOM & NO DISCOUNT OFFERED AT ALL FOR INCONVENIENCE. FRONT DESK CLERK WAS EXCESSIVELY CHATTY & INEFFICIENT. TOOK OVER 10 MIN TO CHECK IN DESPITE HAVING A PREPAID RESERVATION THRU TRAVELOCITY. SLOW ELEVATOR. NOT ENOUGH LINENS OR CUPS IN ROOM.
Business response:
Jen, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and for the inconvenience, you had at check-in. We will bring your concerns to the attention of our front desk staff as we continuously strive to improve. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincer... read more
We reserved a non-smoking suite, but upon arrival the room smelled horrible and had an overwhelming cigarette odor. So much that myself, my wife, and two daughters could not stay in it. We can tolerate a lot, but this was simply too much. We were offered a “refund”(which we still waiting for), but they did not have another room available, so we had to look elsewhere on short notice. This proved troublesome, as all other hotels in the area were also sold out that night, leaving us without a place to stay.
Business response:
John, thank you for your candid evaluation. We are sorry for the unpleasant experience you had with your room. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Scammers and con-artist. Staff suck and so the the company as a whole. Charged my card after I cancelled the reservation, and never stayed there. Terrible place to even consider staying
Business response:
Andrew, thank you for taking the time to share your concern through your feedback. We are sorry to read about the inconvenience you are having due to the charges. Unfortunately, financial inquiries on reservations made through a third party website must be made through them, and we suggest you contact them directly. If we can be of any assistance, then please do not hesitate to get in touch with us at our front office. Thank you again, and we wish you safe travels! Sincerely, Hotel Management
My stay went great over night until it was time to leave . The bed was layered
Business response:
Jacqueline, thank you for your review. We are happy to know you had an overall pleasant stay with us. However, we are sorry if you had any inconvenience. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.