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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I want full refund for 9/2 through 9/4. Paid for room based on overnight flight. Arrived early Morning 9/3 due to travel and was told I could not check-in until 3pm 9/3. I booked and paid based on overnight travel as suggested. This arrangement was not honored. I did not stay at hotel. I want full refund. Still waiting to hear from hotel management. No call to date.
Business response:
Cyntoria, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. For any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Don't stay. found bedbug on my pillow I found Bedbug crowing on my neck middle of the night and caught it. I presented the bug at the front desk in the morning and a lady said sorry, she will report it. I don't know what to expect after this. I will never stay there in the future.
Business response:
Thank you for the feedback. We regret the noise disturbance you encountered and apologize for the problem outlined in your review. We have the best management practices of pest control procedures in place, so we regret if we let you down. As your review is anonymous, we would appreciate additional information to identify the room you occupied to professionally inspect and treat as a precaution. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely,... read more
Kitchen area was very dirty. The towels were full of animal hair and so was the bedding
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Do not waste your time or money on this hotel. Especially when you have Sonesta right next door! Our room stunk and we couldn’t get the smell out. Hallways stunk and people smoking under our room to where we could smell it while in our room. We were on the second floor and my daughter went to the bathroom and we get a call to stop jumping.. um hello, it was my daughter walking to the bathroom. We could also hear people above us walking, but we didn’t call and complain.
Business response:
Thank you for your review. We are sorry for the unpleasant stay you had with us apologize for the smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Hotel is dated. Rust on the burner. Carpet feels too old.
Business response:
Thank you for posting a review of your stay. We regret not meeting your expectations and apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problems are fixed. We will also share your feedback regarding the overall condition of our accommodations with the appropriate individuals and use them as we plan for future upgrades. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hot... read more
Never again had good luck first two stays.This time not so much
Business response:
Gabriel, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.