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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible room, horrible service and dirty. The floors were dirty and sticky. Crumbs all over the floor. Stains on the sheets and dirty shower. The room smelled like maple syrup and we had to sleep with the windows open and the bathroom fan on. The toliet did not work and no one was there to help with that. Was supposed to stay 2 nights but checked out 1 day early. We cut our whole trip short due to this inconvenience. Will never stay here again. Also, when we got there NO one was at the counter. We waited almost 15 min and n... read more
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you encountered during your stay. Your comments regarding cleanliness, service, and maintenance issues are concerning and do not reflect our standards. We understand how frustrating it must have been to deal with a dirty room, a non-functioning toilet, and the lack of assistance upon your arrival. Please know that we are taking your feedback seriously and will address these matters with our team to prevent future occurrences. We appreciate your insights and ... read more
Didn't love the room in general. As soon as I entered, there was a strong old smell and the door was quite scratched showing damage from prior guests which also made it hard to open the door. We only spent one night and upon waking, we saw a bedbug on the blanket - I've never been more shocked. The office chairs in the room were also extremely dirty and the floor also had stains in the corners.
Business response:
Dear Brittany, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
The original location I reserved had overbooked and couldn't accommodate me. So I had to pay twice as much for a nearby property where apparently smoking is allowed. Furnishings were bare bones and had cigarette burns and stains, and the room(s) above me were noisy all night long.
Business response:
Dear Danee,We sincerely apologize for the unforeseen changes to your reservation, resulting in a relocation to a nearby property that did not meet your expectations. We regret the inconvenience and discomfort this may have caused. Please know that we take your feedback seriously and will address this issue with our team to ensure it does not happen again. Your comfort and satisfaction mean everything to us. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are k... read more
Avoid… Try somewhere else! Good location, but the condition and cleanliness of the hotel was questionable. My expectations were low based on the price, but this place didn’t come close to meeting basic standards. The lobby had cracked tiles on the floor and the carpet in the hallways were stained. The room was basic (which is fine), but the bathroom was not cleaned and had tape holding the toilet seat together (Nevermind the hair that was stuck in it) and at 2am someone was trying to get into my room. Overall, I don’t recomm... read more
Business response:
Dear Guest,We apologize for the disappointing experience and regret not meeting your expectations regarding the amenities. We understand that these issues compromised your comfort and convenience. Thank you for bringing this to our attention. We will address this with our team to work on improving our amenities to ensure seamless functionality and comfort. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely,Hotel Management
Not what I expected. Suite had a kitchen with no supplies. Everything is available for a price, even a blow dryer. The breakfast was a cup of coffee and a granola bar. Lots of repairs needed throughout the building. Not your typical hotel room.
Business response:
Dear Ruth, Thank you for being our guest and letting us know about the details of your time with us. We genuinely apologize for not delivering the experience you expected. We hope to have a second chance to provide you with the excellent service you should have received on this visit. Thanks again for being our guest.Sincerely,Hotel Management
Not as updated as other Extended Stay locations I’ve stayed at for the same price. The breakfast was 1 trail mix, 1 muffin and no fruit or other options like cereal or toast. Overall just not worth the price at all.
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.