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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property cancelled my reservation because they were overbooked
Business response:
Dear Rajeev, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Reception staff was very rude and unprofessional, they were keeping “I will be back” sign at the desk used to leave the desk for ling time. While booking this property online, I had requested extra comforter which I never got. Lift was not working, we had to lift and carry tge baggage. People atayimg on the upper floors were causing disturbance by thumping and making loud noises while walking for the whole night. Rooms/ bedding was not clean. Not enough electrical points to charge the phones. No drinking water, not enough br... read more
Business response:
Dear Rituparna, Thank you for providing your feedback. We apologize for the challenges you faced during your stay, from staff interactions to the condition of the room and facilities. Your comments are concerning, and we will address them with the team to prevent future occurrences. We aim to offer a more pleasant experience and appreciate your patience in bringing these matters to our attention.Sincerely,Hotel Management.
We booked 2 rooms for a few days for business. The rooms were filthy and unsanitary. The sheets were stained and the floors were extremely dirty. There was a raw onion left in the fridge. It was as if the rooms were never cleaned or sanitized prior to our stay. I highly do not recommend this hotel. Shame on Extended Stay America brand for allowing this to happen. Shame on Expedia for placing this hotel in their list. Very disappointed.
Business response:
Dear Liliane, Thank you for your candid feedback regarding your recent experience. We sincerely apologize for the unacceptable condition of your accommodations. Cleanliness and hygiene are paramount to us, and we regret that our standards were not met during your stay. Your comments about the sheets, floors, and refrigerator will be addressed with our housekeeping team to ensure this situation is rectified. We value your input and appreciate your business, and we hope to regain your trust in the future with a more satisfacto... read more
It was a ok stay the breakfast is a grab and go I didn’t like that at all also the room smelled like smoke the whole hallway smelled like smoke on the first floor just cigarettes plain through. The staff was amazing but wouldn’t stay there again I see they didn’t clean correctly because there was a used bar of soap sitting right on top of the bathtub very much DISGUSTED
Business response:
Dear Mesia, Thank you for sharing your experience. We regret the inconvenience caused by the smoke odor and the oversight in room cleanliness. Your feedback about the grab-and-go breakfast option is noted. It’s encouraging to hear that our team provided excellent service, but we apologize for not meeting your expectations overall. We will address these concerns to improve future stays for our guests.Sincerely,Hotel Management
If i make a reservation 2 weeks in advance and pre pay,my room should be ready when I get there. IT WASN'T.
Business response:
Dear Gary, Thank you for your feedback. We apologize for the inconvenience you experienced with your reservation. This is not the standard of service we aim to provide, and we regret that your room was not prepared upon your arrival. Your comments will be shared with our team to ensure such issues are addressed. We appreciate your understanding and hope to offer you a smoother experience in the future.Sincerely,Hotel Management
They over booked the rooms and did first come first serve so the people or arrived later had no rooms but it already charged all of our cards (there was me and 2 other families that got turned away and told the same thing that they had been full since 5:30 am) we all booked throughout yesterday, I was told by a previous employee this specific hotel does this all the time.
Business response:
Dear Bridget, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.