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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The breakfast is nonexistent if younot there first you dont get one of the 3 muffins they put out or one of the 5 cups of coffee no sugar or creamer
Business response:
Dear Matthew, We apologize for the inconvenience you experienced regarding the breakfast offerings. Your feedback regarding the limited availability of muffins and coffee is noted, and we understand the importance of providing adequate options for all guests. We will review our breakfast service to ensure a more satisfactory experience for everyone. Your comments are valuable to us as we strive to improve our amenities and services. We appreciate your understanding and hope to have the opportunity to serve you better in the ... read more
Can’t trust hotel I reserved a room at 8:30 am for that evening. at 4:30 pm when I was heading to the hotel, I received a call telling me that there was no room available. The hotel rep said the third party online reservation site information was outdated!
Business response:
Dear Kristin, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
We arrived an hour after check-in time, so it's like we were trying to get an early check-in. There was a line out the door and the lobby was packed - not a good sign. The hotel did not have any rooms cleaned and did not know when they would. 90% of the people trying to check-in came into town for the Rolling Stones concert. So we all wanted to get checked in and get ready for the show. The hotel knows in advance how many people are checking in for any given day. There is absolutely no reason to not have enough help to get t... read more
Business response:
Dear Kimberley, Thank you for your feedback. We apologize for the delay and inconvenience you experienced during check-in. We understand how important timely service is, especially when attending an event. We regret not meeting expectations in having rooms ready and adequately staffed. Our team will review your comments for improvement and better preparation for high-demand periods. We hope you will consider giving us another chance to provide a more seamless experience in the future.Sincerely,Hotel Management
Bad checkin I booked and paid for the room in April, but on arrival (3:15 pm) we had to wait in a slow line and were told they were cleaning the rooms and were going on a list to wait for a room. There was one desk person checking in people and taking phone calls. They finally added a second. Then she was saying something about having to pay before going on the list. We were upset and only stayed because we didn’t know if we could find another place at that point.
Business response:
Dear Carol J, Thank you for sharing your review. We apologize for the inconvenience you experienced due to the delay in allocating you to your room and any lack of assistance. We will address this internally to improve our help. We aim to provide seamless check-in and a comfortable stay. We understand your disappointment and appreciate your patience. We look forward to hosting you again for a much better experience.Sincerely,Hotel Managemen
We were supposed to have a 3pm check in. When we arrived at 4:30 there were 5 or more families waiting to get their rooms. The story was the rooms were not yet clean, we will call you when the room is ready. We never got a call. We called them at 10:30 , got the run around but eventually were told there was a room for us. We did check into our room around 12:30am. It was filthy. Stained bedding, dirty/sticky night stand tops & musty smelling. I wouldn’t use the blanket so slept covered with my coat. Only positive the shower ... read more
Business response:
Dear Beverly, We sincerely apologize for the significant delays and the subpar condition of your room during your recent stay. Providing a seamless and comfortable experience is vital to us, and we deeply regret that we did not meet your expectations. Your experience with check-in delays and cleanliness issues is unacceptable, and we are addressing these concerns with our housekeeping and front desk teams to prevent recurrence. We understand your frustration and appreciate your feedback, which helps us improve our services. ... read more
The room was supposed to be available at 3:00 p.m., but it was not. The hotel clerk took our telephone number and said he would call when the room was ready. We received a call at 11:07 p.m. That is 8 hours past the allotted check in time. I'm very unhappy and feel that I should be refunded for some of my hotel expenses. The room was also dirty. Sticky floor from spilled soda pop.
Business response:
Dear William, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
rooms .are old, a mess. clean. but maintenance is rhere. old dated too. need mmore blankets. AC worked well..convenient location to browns stadium
Business response:
Dear Barbara, Thank you for your feedback. While we are glad you found the room clean, the AC effective, and our location convenient to the stadium, we apologize for the outdated appearance and maintenance issues. We are committed to improving our facilities and will address these concerns promptly. We also appreciate your comment about needing more blankets and will ensure they are readily available for our guests. Your feedback is invaluable as we strive to enhance our guests' experiences.Sincerely,Hotel Management
Why isn’t my room ready after check in? Got in at 3pm (check in was 3pm) and was told our room wasn’t ready. In fact, they didn’t have rooms ready for any of the next 20+ customers. We were all just standing around in the lobby as they told us it would be over an hour until our room was ready. We had a concert to go to and time was not on our side with a late check in. Very unprofessional staff. We didn’t get into our room until after 4pm. Room was fairly clean. No cups. No ice in the building. No bathroom provided in the lo... read more
Business response:
Dear Lori, We apologize for the delay you encountered upon arrival, which led to inconvenience and frustration, particularly given your concert plans. Ensuring rooms are ready on time is a priority, and we regret falling short in this instance. We are taking immediate steps to address the issues with our check-in process and improve communication with our guests. Your feedback is invaluable in helping us enhance our service, and we appreciate your understanding.Sincerely,Hotel Management
Delays checking in …Waited 2 1/2 hours past the 3:00 check in time … reason was rooms were not cleaned . No baseboards in the room , very very old and crappy furniture . The breakfast in the morning were a few muffins that ran out by 9:00am and no milk for coffee (only sweetened cream syrup).
Business response:
Dear Glenda, We sincerely apologize for the delays you experienced during check-in and the condition of your room. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations. We understand the frustration caused by the cleanliness and maintenance issues you encountered, and we will address these promptly with our housekeeping and maintenance teams to ensure improvements are made. Regarding breakfast, we apologize for the lack of availability and variety. Your feedback ... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.