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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Soon soon as me and my husband walk through the door the receptionist was very nasty to me. I don't understand why she treated me like that. She didn't even greet me and if you go back and look at the videotape she immediately just start dogging me out where my husband had to step in and tell her to be a little more courteous to me. Very rude, nasty woman.
Business response:
Dear Ashley, We sincerely apologize for the experience you had upon arrival. Treating our guests with respect and courtesy is essential, and we are disappointed to hear about this interaction. Your feedback regarding our team member's behavior is being taken seriously, and we will address this matter with our team. We appreciate you bringing this to our attention and regret the impact it had on your stay. We hope to provide a more welcoming experience in the future.Sincerely,Hotel Management
Failure I arrived and there was no available room So I went to another hotel
Business response:
Dear ALAA F, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Didn’t have my reservation. Requesting full refund immediately. Staff was horrible.
Business response:
Dear Ed, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
No one at check in desk. Asked for blanket and extra pillow and was told there were none available. Found several hairs at bottom of bed.
Business response:
Dear John, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the lack of staff presence and availability of amenities is concerning and not reflective of our standards. It's disappointing to hear about the cleanliness issue you encountered with the bedding. Please rest assured that we take such matters seriously, and we will address them with our team to ensure improvements are made. We appreciate your understanding and hope for the opportunity to regain your trust on any ... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.