This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just needed some sleep and breakfast and got none Luckily we just needed it for a bed to sleep in after a wedding but even then there wasn't much sleep! My mother constantly was woken up by the lobby noise and the fan going in other rooms when someone went into their respective bathrooms. In our room, the AC unit was like a plane taking off everytime it turned on or off (my mother unplugged hers from the wall). The "included breakfast" was the biggest false advertisement - it was like the coffee station and snack setup you m... read more
Business response:
Dear Guest, Thank you for your feedback. We regret that your stay did not meet your expectations, particularly regarding noise and the breakfast offering. We understand the importance of a restful environment and will address your concerns with our team to improve future experiences. Your comments about the breakfast setup are noted, and we are reviewing our offerings to serve our guests better. We appreciate you bringing these issues to our attention and hope you will consider giving us another opportunity to provide a more... read more
Room was clean Check in was at 3 pm. Arrived around 4 pm as room wasn’t ready. Had to wait another hour before we could get into our room.
Business response:
Dear Christopher, Thank you for your feedback. We’re pleased to hear you found the room clean. We apologize for the delay you experienced at check-in and understand how important timely access to your room is. Your comments will be reviewed to help us improve our check-in process. We appreciate your patience and hope to offer a more seamless experience on your next visit.Sincerely,Hotel Management
Room We checked in an hour after check in time and they still had to go make sure our room wasn’t dirty. Our towels had spots on them and were dirty.
Business response:
Dear Guest, Thank you for sharing your experience. We regret the inconvenience you faced upon your arrival and with the cleanliness of the towels. Ensuring that our rooms are ready and up to standard is crucial for us, and it appears we did not meet that expectation during your stay. Your feedback is essential and will be reviewed to prevent such issues in the future. We apologize for the discomfort and appreciate your patience. We hope to have the opportunity to provide a better experience on your next visit.Sincerely,Hotel... read more
The toilet was clugged and there was no one to fix it and front desk does not take the responsibility for anything. Meanwhile, the breakfast here is a joke!
Business response:
Dear mohamad, Thank you for your feedback about Extended Stay America. We're sorry to hear you had challenges during your visit. We are committed to providing a better experience and will review these concerns with our team to make improvements. We appreciate your comments as they help us enhance our services for future stays.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.