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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Waited 3hrs for a room after check in time
Business response:
Dear Jenna, We apologize for the extended wait you experienced after your check-in time. Your time is valuable, and we regret any inconvenience caused by the delay in providing your room. We understand the frustration this may have caused and assure you that we are investigating the matter to prevent similar occurrences in the future. Your feedback is invaluable, and we appreciate you bringing this to our attention. Should you choose to stay with us again, we will strive to provide you with a more efficient and pleasant expe... read more
Never again When we arrived at 4;00 PM there was no room available! We went back to the hotel at 6:00 PM there was still no rooms available. The desk clerk took my phone number and said he would call us when a room opened up. I never recieved a call. When do I get my refund?
Business response:
Dear Raymond, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
We got there and they said they were booked and couldn't help us and we traveled 13 hrs and now have nowhere to go?
Business response:
Dear Felicidad, We deeply regret the inconvenience you experienced upon your arrival. Please accept our sincere apologies for not being able to accommodate you after your long journey. We understand how frustrating it must have been to face such a situation. Rest assured, we take your feedback seriously and will prevent similar incidents in the future. We value your patronage and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Okay stay A very strong odor immediately noticed in the hallway and stairwell. Room looked clean. Beds uncomfortable and only had two small waded up pillows for each bed. Breakfast was small muffins and coffee on a small table by the reception desk.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the discomfort and inconvenience you experienced during your stay. Our top priorities are our guests' cleanliness and comfort, and we regret not meeting your expectations. We will review this to ensure better comfort for our guests. Furthermore, we also appreciate your comments on the breakfast offerings and will consider how we can improve. Your feedback is valuable as it helps us enhance our services.Sincerely,Hotel Management
It's nasty
Business response:
Dear Mohamed El Hafedh, Thank you for your feedback. We sincerely apologize for the unsatisfactory condition you encountered. This does not reflect the standards we strive to maintain. Your concerns have been shared with our team to ensure immediate improvements. We hope to provide you with a significantly better experience in the future.Sincerely,Hotel Management
They called me at 8pm and told me there were no rooms available. $112 for nothing
Business response:
Dear William, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. On rare occasions, this does occur, and we honor all reservations to the best of our ability. Again, we are sorry for the inconvenience. We have processed a refund, and you can expect the funds in 3-7 business days. Thank you for yo... read more
The staff were all relatively sweet & attentive. The property itself was disgusting. There were voles in the hallway & staircase. My room didn’t have baseboards, & there seemed to be a rodent hole in the bathroom. Also an old bra was shoved in between the dresser & wall (but very obvious, not sure how housekeeping missed it).
Business response:
Dear Melissa, Thank you for your feedback. While we are pleased that our staff provided attentive service, we deeply regret the unacceptable cleanliness concerns you encountered. We take reports of cleanliness and maintenance issues very seriously and are addressing these concerns with our respective teams immediately. We apologize for the oversight and the distress it caused. Your comments are crucial in helping us improve our standards, and we appreciate you bringing these matters to our attention. We hope you will conside... read more
The room look like it was up for remodeling
Business response:
Dear Will, We are disappointed to see that your stay was far from the experience we strive to provide. Your comfort is important to us, and we sincerely apologize for any inconvenience caused by the condition of your suite. Please know that we take your feedback seriously, and we'll address this with our team to ensure we consistently deliver the impeccable accommodations our guests deserve. We are wholly committed to regaining your trust and hope you will consider allowing us another opportunity to host you again when your ... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.