Extended Stay America - Cleveland - Brooklyn

Business response:

Dear Damyon, We are sorry that your experience fell short of expectations. Your satisfaction is important to us, and we regret any inconvenience or disappointment you encountered. We would appreciate the opportunity to learn more about and address your concerns effectively. Thank you for sharing your feedback, and we hope to regain your trust in the future.Sincerely,Hotel Management 

Business response:

Dear Sharon, Thank you for sharing your experience. Your feedback is very important tous, as it will assistusin improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are sorry for not being able to accommodate you with your booked room. Ensuring every Visitor has a comfortable stay is our priority, and we regret falling short of our commitment to you. While we cannot speak for the agent who assisted you, we sincerely apologize for any inconvenience you experienced. Your feedback is invaluable, and we will take steps to prevent similar occurrences in the future. We hope to welcome you back and provide you with the exceptional exp... read more

Business response:

Dear Guest, Thank you for sharing your recent stay experience with us. We regret that we fell short of meeting your expectations during your stay. Your feedback is invaluable, and we apologize for any inconvenience caused. We'll address the cleanliness concerns with our housekeeping team to ensure thoroughness in preparations. Regarding kitchenware, they are available upon request at the front desk, and we'll provide more precise communication moving forward. We also apologize for any disappointment with our grab-and-go brea... read more

Business response:

Dear Clifford, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently; therefore, we apologize you had a disappointing experience with us. We have shared your feedback with our team to ensure we are well-poised to serve you in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to our hotel. Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for choosing to stay with us. We appreciate your recognition of our dedicated staff and their efforts to provide excellent service. However, we deeply regret that your overall experience did not meet your expectations. Your feedback is invaluable, and we take it seriously as we continually strive to improve our accommodation. We hope to have another opportunity to welcome you back and provide you with a more favorable stay. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Anita, Thank you for choosing to stay with us. We are sorry that your experience was less than satisfactory. We genuinely regret not meeting your expectations, as our goal is to provide an excellent visit for every guest. We always want to know if there is anything we can do to improve your experience while you are here, as we would love to ensure your complete satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely,Hotel Management