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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was nice enough. The elevator was severely outdated and loud and shaky. We ended up taking the stairs for the rest of our stay. Walking to our room we passed a man you could definitely tell was on some kind of drug. We waited for him to go around the corner before entering our room. The curtains were very old and worn and barely kept any actual light out when closed. We left for an event and when we came back about 3 hours later, we opened the door to find the ceiling light cover had fallen to the floor. I’m for sure i... read more
Business response:
Dear Kaylee, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Also, our housekeeping team is checking your room and will work on the missing areas. Your feedback helps us cont... read more
This place is a dump When I checked in, I was verified the room number with the front desk to make sure it was correct. There was someone in my room. They had given me someone else’s room. The fact that it just happened shows how bad their security is. The elevator sounded like I was about to break. The only exterior door you can use is the front door. Every other door has a place to scan your room key, but the scanners do not work. There is no security. The front desk does not screen people who walk in, and anyone can just ... read more
Business response:
Dear Guest, Thank you for sharing your remarks about your visit to our hotel. It is always our priority to meet and exceed guest's expectations. However, we apologize for the inconvenience you experienced. Our team is already at work to ensure we are doing our best to correct the missed areas. Also, we would appreciate it if you could reach out to our front desk team, who are available 24 / 7 to help you. Please return so we can provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management
Not well kept The place is very poorly maintained, the floor tiles were broken. The elevator was in a terrible state. The cleaning staff seem to work had to make such bad condition clean. There was a smell from the air condition. The front desk was very polite.
Business response:
Dear Ruth, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to hos... read more
We had no television no key for access to the room and the stove smoked like a chimney other than that it was good
Business response:
Dear Sylvia, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sin... read more
The poperty was horrible, the hotel had Oder smelt like cigarettes and water pressure in the shower was not all that great
Business response:
Dear Maya, Thank you for staying with us and bringing these issues to our attention. Please accept our apologies for the inconvenience you experienced with the lingering smell of smoke and the shower problem. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We will address these matters with the concerned teams to rectify them promptly. We hope you'll consider giving us another chance in the future, and we will do our best ... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.