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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were bugs in the elevator and the flooring was torn. Cigarette butts on the carpet in the hallway. Very bad oders
Business response:
Dear Darlene, Thank you for choosing us. We are sorry for the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will also instruct our team to double-check the cleanliness process so that this problem is never raised. Please return, as we welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management
My view is that I called before I came on my trip I spoke to a great gentleman around 7:00pm 12/09/23 and he was trying to help me book my hotel so couldn’t he told me I can come here and pay in person so when I get here 12/10/23 3:10am the person working the female receptionist was very rude has no type of customer service manners I think she needs to be better trained and only was she rude to me she was also rude to my daughters about a vending machine so I wouldn’t never book with this place again being that I travelled 8... read more
Business response:
Dear Antonio, Thank you for the review and for sharing your experience. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
it just seemed outdated - the cleanliness was a little questionable as well. We found little black curly hairs on several towels in the bathroom after we checked in. And the hallways and lobby reeked of cigarette.
Business response:
Dear Hannah, Thank you for choosing our hotel for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we welcome another opportunity to show you why we are a great choice when visiting the area and provide you with the exceptional stay you deserve.Sincere... read more
Never again Starting with the elevator which was filthy and had burn marks on the floor. Now the room had a nasty smell, the refrigerator looks like it was picked up by the side of the road. Dingy towels thay shoukd have been white were grey.and the green paint on the walls is headache inducing.
Business response:
Dear tracy, Thank you for reviewing your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you ... read more
Unfortunately, there is not really a breakfast but snacks, coffee and oatmeal instead.
Business response:
Dear Lilia, Thank you for your feedback. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
Smell awful like cigarette or smoke or whatever
Business response:
Dear Ganesh, We apologize for any inconvenience caused by the unpleasant odor in your room. We understand the importance of a comfortable stay and will address this matter promptly with our housekeeping team. Your feedback is valuable, and we appreciate you bringing it to our attention. If you have any further comments or concerns, please feel free to share them so that we can improve our services for future guests. Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more positive ... read more
Roaches!!! When I got there no rooms were available because they were dirty! The girl at the front desk was so helpful by checking the rooms. She had to do a complimentary room change only for those rooms to be dirty too!! There were roaches all in the room!!!…..I frequently stay here for business trips and never had an issue until this stay.
Business response:
Dear Diandra, Thank you for choosing us. We are sorry for the inconvenience caused to you in the room. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. It is nice that our front desk team was always available to help you. Please stay with us another time... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.