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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was dirty! The windows in my room were wide opened. I’m guessing to air our the cigarette and marijuana smell. There were items left in my room from the previous guest. I wasn’t able to use the hotel phone to call the desk because it was broken. When I went downstairs, and asked the front desk clerk if I could move rooms, she told me no bc I would be charged twice. Now I know that’s not true bc I’ve done it before at other locations! The other guests were very loud and noisy all night. During the middle of the night, I he... read more
Business response:
Dear Erika, We're genuinely sorry to hear about your experience during your stay. Your feedback is concerning, and we apologize for the cleanliness and safety issues you encountered. This does not align with our usual standards of service and guest satisfaction. We will investigate the situation and take appropriate actions to prevent such incidents in the future. Thank you for sharing your concerns, and please consider giving us another chance to provide a better experience on your future travels. Your comfort and safety ar... read more
NOT WHAT IT USED TO BE I was very disappointed with the type of clientele that was at the hotel. It seemed to be somewhat of a homeless shelter vibe. People were walking around in pajamas, hanging out front smoking as smoke entered the lobby. you could smell the marijuana in the building. It was loud with doors slamming, screaming in the hall and door banging. I feel that I paid WAY TOO MUCH for what I got. I was charged for making 2 local phone calls. I had to request pots and pans to cook. Why are they not in the rooms. th... read more
Business response:
Dear Raven, Thank you for reviewing the recent visit. Please accept our apologies for not providing you with a relaxed and comfortable time. Please allow us to check with the concerned team and address the concerns so this never repeats. Our front desk team can help you with such problems while with us; never hesitate to speak to them. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again at the location.Sincerely,Hotel Managem... read more
This property is filthy and we couldn't find anyone at the desk to discuss the situation with upon leaving after seeing the room. - smells of smoke, dirty, bugs on the floor, very stained carpeting. We checked into the Hampton Inn next door.
Business response:
Dear Steve, Thank you for taking the time to provide feedback about your recent stay at our hotel. We apologize for the inconvenience caused by the issues you experienced. We understand the importance of providing our guests with a clean and comfortable environment, and we apologize for falling short of your expectations. Your comments will be addressed appropriately as we continuously improve. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Managemen... read more
Carpet in the room with sticky. Main hallway was smelled bad, like old cigarettes.
Business response:
Dear Dan, Thank you for sharing a review of your stay. Please accept our apologies for the issue with the smoke smell and the sticky carpet in your room during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback, as we always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visi... read more
Would not recommend! I was very disappointed with my stay. The front desk workers were the only nice thing about they stay. They’re clearly overworked and much more and better staff is desperately needed. The hotel was not clean at all. That’s the worse thing about this hotel. We could see how dirty it was from the time we walked in but we were hopeful and it consistently got worse as we got in the hotel and to our room. I had to leave the hotel the night I checked in and stop at a gas station to buy cleaning supplies becaus... read more
Business response:
Dear Guest, We apologize for the issues you encountered during your stay, including the cleanliness of your room and the lack of breakfast options. We will work with our concerned teams to ensure guests have a comfortable and enjoyable stay. We also apologize for the noise and chaos you experienced during your stay. We take the safety and security of our guests seriously and will review our security measures to ensure that our guests feel safe and comfortable during their stay. Thank you for your kind words about our front d... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.