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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could not stay due to the smoke in all areas of the building..unsafe parking lot. Bed looked like it may have been slept on. Paper stuck in the entry door. Please contact me.
Business response:
Dear Claudia, Thank you for choosing us. We are sorry for your experience on arrival. Please allow us to review our process and discuss it with our housekeeping team, and in the meantime, you can connect with our hotel desk for further assistance. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel Management
The floors and bathroom completely not clean. The floors were dirty and sticky. The room was filled with cigarette smoke and overnight I could smell marijuana coming into the room. The windows were bolted closed so I could not get fresh air.
Business response:
Dear Taletha, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologi... read more
This was one of the worst hotels I've EVER stayed at. The entrance was not inviting at all...cigarette butts on the ground, broken tile in the foyer, & an overall feeling of being in an area that was frequented by people that didn't care about their surroundings.
Business response:
Dear Elizabeth, Thank you for your recent stay with us. We appreciate your remarks about your concerns with our property and grounds. While our team works hard to ensure a great experience at our hotel, both inside and outside, we take comments like yours seriously as we always want to improve our guest experience. We sincerely apologize for the disappointment caused, and we hope you will give us another chance to demonstrate our commitment to providing a clean and comfortable home away from home for all our guests.Sincerely... read more
below average Horrible beds................Breakfast ? .Really just serving coffee and granola bars! They should not advertise breakfast I rate this a 5 Building looks nice outside but not what you would expect for 100 a ight in Cleveland . Price should be more like $65.00
Business response:
Dear William, We are sorry for the disappointing stay. We appreciate your review and hope you accept our apologies for your issues while you were here. Providing a relaxing and sound sleep is always our priority for all our guests. We regret the bed in your suite was uncomfortable and did not give you a good night's rest. Our front desk staff is always there to help you and improve your stay; never hesitate to check with them. Further, we are sorry that our breakfast choices were not to your taste, and the comments are share... read more
I didn’t even check in and tried to cancel my reservation with no answer on their end! They charged me for a room I didn’t even use!!
Business response:
Dear Jennifer, Thank you for sharing your feedback about your visit. We certainly apologize for the issues you encountered. Your feedback will be shared with the team to ensure these concerns are addressed appropriately. However, please know that any financial query for reservations made through a third party must be made through them, and we suggest you contact them directly. We will be more than happy to assist if you still have further queries. Thank you for sharing this valuable feedback; we look forward to hearing from ... read more
I traveled all the way from Ohio to be disappointed it’s my son birthday he turned 5 we got her to check in first I was booked for the wrong room but I settled for the room they gave me and when I got there it was a mess like somebody have been sleeping on the beds it’s trash every where it was just a disgrace and we couldn’t even get settled in so it took time from us playing at the park we had go back tell them about it we was only able to play at the park for 3 hours there wasn’t any towels in the new room they gave us an... read more
Business response:
Dear Dina, We apologize for your disappointing experience during your recent stay. We understand the importance of providing our guests with a clean and comfortable environment and regret falling short. We are sorry to hear about the issues with your room, and we will address these concerns with our housekeeping and maintenance teams to ensure that the appropriate measures are taken to prevent this from happening again. We also apologize for any delays you experienced in getting assistance with your room and the lack of comm... read more
I liked absolutely nothing about this place
Business response:
Dear Marcellius, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. If you wish to share details regarding your experience so we may improve our services, please do not hesitate to reach out to us at the hotel. We hope to regain your trust by providing you with the exceptional experience you deserve on a future visit.Sincerely,Hotel Management
Business response:
thank you for stayign with us.
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.