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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Water in the bathrooms was turing brown at one point and they didnt have enough breakfast to feed everyone and they had bed bugs
Business response:
Dear Jeremy, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
My trip was canceled before I checked in with no notice that it was in fact canceled. This was due to an overbooked hotel. When told this the front desk attendant was almost joyful to have told me this
Business response:
Dear Duane, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. Please let us evaluate the situation to see what went wrong because a confirmed reservation is always guaranteed. Moreover, we're genuinely sorry our staff was not responsive to the difficulties faced by our valued guests. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will... read more
The room we had smelled like strong cigarettes.. ppl walking the halls all hours of the night plus knocking on the wall it was a horrible experience I’ll never visit this extended stay again
Business response:
Dear Shanelle, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
The room was absolutely filthy. The sheets had stains, the floor looked like it hadn’t been vacuumed in a long time, there were stains all over the carpet, there was trash under the beds, the bathroom was questionable. Overall we would not recommend.
Business response:
Dear James, Thank you very much for posting a review of your stay. We do apologize for the issues you had with your room. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are preparing each room for our guests flawlessly. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
No rooms clean front desk staff very rude
Business response:
Dear Francisco, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
Disappointed Hotel was overbooked and our room was not available. My family had to scramble around late at night to figure out another Hotel to stay at. This was stressful and frustrating after a 5 hour drive.
Business response:
Dear Guest, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please allow us to evaluate the situation to see what went wrong because a confirmed reservation is always confirmed. We have shared your concern with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Please ... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.