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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallway where the stairs are smelled like dog poop. The first room was smelled of mildew, cigar. The tub was stopped up the towel was broken. The room was out dated no where to plug your phone or laptop unless you unplugged something. The second room smelled it wasn’t as strong.
Business response:
Dear tamira, please accept our apologies for not meeting your expectations. Please be assured that your feedback has been shared with our housekeeping and engineering team to ensure our future guests will not experience such issues. We wish to welcome you back to our hotel and provide us with an opportunity to serve you with a seamless experience.Sincerely,Hotel Management
Needs a good cleaning. Building was run down. Carpet in the room was filthy. Hallways very dim poor lighting. Checked out a day early because the room was dirty.
Business response:
Dear Michael, thank you for taking the time to give us feedback on your recent stay at our hotel. Every guest expects a clean, well-maintained place to rest when traveling, and we apologize for failing to provide that for you. Be assured we take the cleanliness of your suite and the entire hotel very seriously and remedial steps within our housekeeping department are underway to ensure this does not happen again. We regret not being able to resolve this issue for you and are sorry you had to leave sooner than anticipated. We... read more
Not clean!!
Business response:
Dear Maria, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
The place needs an overhaul. It’s dumpy, smelly and dark, not to mention extremely noisy.
Business response:
Dear Angela, thank you for choosing us. Please accept our apologies for not meeting your expectations and for you felt that our hotel needs an update. Your comments regarding the same will be shared with the appropriate individuals. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. We regret the noise issues you experienced and that we did not address them to your satisfaction. Had we had the opportunity to address this while you were he... read more
Needs cleaning up
Business response:
Dear feras, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
When we arrived at the hotel, they don’t have any room for us even we already booked through Expedia. The staff said I’m sorry we don’t have any room or options for you. Then after a long day driving, we had to find another hotel at 10pm. That’s totally unacceptable.
Business response:
Dear Hongzhe, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.