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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Finances I did not get to check in due to all the rooms being used! They still took my money and did not work with this app to refund my money thanks!..
Business response:
Dear Devin, Thank you for your review of our hotel. We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Please allow us to look into the matter further to understand what went wrong. Meanwhile, to receive the best possible assistance, we recommend reaching out to the hotel as soon as possible with any additional queries or concerns. We will be more than happy to help you out. Thank you for brin... read more
There was a roach in the room not enough pillows for four guests. I left the next day and brought Ike’s at the Holiday Inn. I will never book another room at this establishment again
Business response:
Dear Cesar, Thank you for leaving us a review. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We are hopeful for another opportunity to welcome you back for the flawless... read more
Dirty
Business response:
Dear Peter, Thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank y... read more
Entire floor smelled like smoke. Room smelled just as bad. Property claims to be “non smoking” but the entire building smelled awful
Business response:
Dear Brendon, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
Booked on Expedia. Came to property to check in and said the manager forgot to take it off. They were overbooked and had no room for us.
Business response:
Dear Januery, We apologize for the issues you experienced with your reservation. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. We will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
Cops showed up several times Overall terrible hotel. smelled really bad. Most furniture was falling apart and actually in pieces. Luggage carts barely functional. Cops showed up several times for people fighting in the hotel. Dogs fighting each other in the halls. Easily the worst experience I had at a hotel!!
Business response:
Dear Joseph, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sin... read more
Not a great experience. Overall it was fairly clean in the room, but once outside the room it was dirty and dingy in the hallways and outside. It was suppose to be a nonsmoking facility but our floor consistently smelled like a mix of cigarettes and weed. It didn't appear that there was anyone out and about ensuring things were being maintained appropriately.
Business response:
Dear Jennifer, Thank you for choosing us. We understand that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience with the room delivered to you on arrival. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,441 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.