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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cops showed up several times Overall terrible hotel. smelled really bad. Most furniture was falling apart and actually in pieces. Luggage carts barely functional. Cops showed up several times for people fighting in the hotel. Dogs fighting each other in the halls. Easily the worst experience I had at a hotel!!
Business response:
Dear Joseph, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sin... read more
Not a great experience. Overall it was fairly clean in the room, but once outside the room it was dirty and dingy in the hallways and outside. It was suppose to be a nonsmoking facility but our floor consistently smelled like a mix of cigarettes and weed. It didn't appear that there was anyone out and about ensuring things were being maintained appropriately.
Business response:
Dear Jennifer, Thank you for choosing us. We understand that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience with the room delivered to you on arrival. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management
First the fire alarm was tripped at 3A after our delayed flight got us in at 2A, and we needed to be up and social at 9A. No reason was ever given or found, and we were all rousted from our rooms. It appears there are quite a few people being housed there on welfare dollars. Just a skeevy crowd. I can't point to anything in particular, but that's the way it felt. We have stayed there before and it just feels like the property has gone downhill. My son who works for a carpet cleaning firm mentioned they are called to Extended... read more
Business response:
Dear David, Thank you for taking the time to review your stay. We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. We take safety precautions such as these very seriously and will have our property engineer inspect all our suites. We sincerely apologize for the inconvenience this caused you. Thank you for your understanding, and we hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
Breakfast consisted of coffee and tea, no food. When brought to attention of staff, I got excuses rather than a solution. Never an apology.
Business response:
Dear William, We apologize for the inconvenience you experienced with our breakfast offerings. Our goal is to provide a satisfying dining experience for all our guests, and we regret that we fell short of your expectations. We appreciate you bringing this to our attention, and we will address the issue with our staff to ensure better communication and service moving forward. We value your feedback and hope to have the opportunity to make it up to you during a future stay. Thank you for being so understanding.Sincerely,Hotel ... read more
My first room my beds was all messed up and sheet on the floor. And dead insect on the bed. Transferred to a new room immediately
Business response:
Dear Kyle, Thank you for choosing us. We understand that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience with the room delivered to you on arrival. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management
Disappointed Facility was dirty. Trash outside near entrance on ground. Was not picked up over night. Trash can was overflowing. Hallway to rooms smelled like cigarettes and body odor. Giant trash bin in hallway to room filled with smelly food trash. Bed was very uncomfortable. No “grab and go” breakfast.
Business response:
Dear Corey, Thank you for choosing us and for taking the time to evaluate your stay. Please accept our sincere apologies for the housekeeping oversight you experienced. This is not typical of our regular performance, and we will address it appropriately. Thank you for taking the time to let us know as we continually strive to improve. Sincerely,Hotel Management
Shortly after we arrived in our room, my wife began looking for a trash can. She opened a lower door in the kitchenette and the trash can was completely full from the prior guest. Hopefully the rest of the room was cleaned better than this area.
Business response:
Dear Jeffery, Thank you for taking the time to share your recent experience with us. We apologize for the inconvenience and frustration caused by the oversight of our housekeeping team in failing to empty the trash can in your room. We take cleanliness and guest comfort seriously and regret that we fell short of your expectations in this instance. Please rest assured that we will address this with our housekeeping team to ensure that this does not happen again. We value your feedback and appreciate your understanding in this... read more
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.