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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First the fire alarm was tripped at 3A after our delayed flight got us in at 2A, and we needed to be up and social at 9A. No reason was ever given or found, and we were all rousted from our rooms. It appears there are quite a few people being housed there on welfare dollars. Just a skeevy crowd. I can't point to anything in particular, but that's the way it felt. We have stayed there before and it just feels like the property has gone downhill. My son who works for a carpet cleaning firm mentioned they are called to Extended... read more
Business response:
Dear David, Thank you for taking the time to review your stay. We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. We take safety precautions such as these very seriously and will have our property engineer inspect all our suites. We sincerely apologize for the inconvenience this caused you. Thank you for your understanding, and we hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
Breakfast consisted of coffee and tea, no food. When brought to attention of staff, I got excuses rather than a solution. Never an apology.
Business response:
Dear William, We apologize for the inconvenience you experienced with our breakfast offerings. Our goal is to provide a satisfying dining experience for all our guests, and we regret that we fell short of your expectations. We appreciate you bringing this to our attention, and we will address the issue with our staff to ensure better communication and service moving forward. We value your feedback and hope to have the opportunity to make it up to you during a future stay. Thank you for being so understanding.Sincerely,Hotel ... read more
My first room my beds was all messed up and sheet on the floor. And dead insect on the bed. Transferred to a new room immediately
Business response:
Dear Kyle, Thank you for choosing us. We understand that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience with the room delivered to you on arrival. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management
Disappointed Facility was dirty. Trash outside near entrance on ground. Was not picked up over night. Trash can was overflowing. Hallway to rooms smelled like cigarettes and body odor. Giant trash bin in hallway to room filled with smelly food trash. Bed was very uncomfortable. No “grab and go” breakfast.
Business response:
Dear Corey, Thank you for choosing us and for taking the time to evaluate your stay. Please accept our sincere apologies for the housekeeping oversight you experienced. This is not typical of our regular performance, and we will address it appropriately. Thank you for taking the time to let us know as we continually strive to improve. Sincerely,Hotel Management
Shortly after we arrived in our room, my wife began looking for a trash can. She opened a lower door in the kitchenette and the trash can was completely full from the prior guest. Hopefully the rest of the room was cleaned better than this area.
Business response:
Dear Jeffery, Thank you for taking the time to share your recent experience with us. We apologize for the inconvenience and frustration caused by the oversight of our housekeeping team in failing to empty the trash can in your room. We take cleanliness and guest comfort seriously and regret that we fell short of your expectations in this instance. Please rest assured that we will address this with our housekeeping team to ensure that this does not happen again. We value your feedback and appreciate your understanding in this... read more
They lied about our room we was supposed to have 2 beds and they have no ice make I do not recommend
Business response:
Dear Shanel, Thank you for choosing us. We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not compensate for the inconvenience, but we are sorry. Thank you for your feedback, which is much appreciated. Being an extended-stay hotel, all our rooms have a fully equipped kitchen with a fridge and ice trays. So we don't have an ice machine on our property. We are sorry for this disappointment. Please allow us to better your experience with u... read more
Had to switch rooms three times as they were filthy, trash can full of trash in kitchen. Had dead roaches and even roach bait on the walls.....
Business response:
Dear Sonja, We appreciate you choosing our hotel for your visit to Cleveland. Our team works hard to deliver clean and comfortable accommodations to our guests. Therefore, we apologize for our oversight in preparing your suite and the inconvenience this caused. We have shared your feedback with our housekeeping and pest control team to ensure your room is inspected professionally for any lacking aspects. Thank you for your patience and for bringing your concerns to our attention. We will continue working hard to serve our gu... read more
Everything needs to be redone
Business response:
Dear MAAN, Thank you for being our guest. We are sorry for not meeting your expectations. Your feedback is important to us, and we will share them with our concerned individuals to improve. Please stay with us another time so we can provide you with an enjoyable experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,441 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.