This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They lied about our room we was supposed to have 2 beds and they have no ice make I do not recommend
Business response:
Dear Shanel, Thank you for choosing us. We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not compensate for the inconvenience, but we are sorry. Thank you for your feedback, which is much appreciated. Being an extended-stay hotel, all our rooms have a fully equipped kitchen with a fridge and ice trays. So we don't have an ice machine on our property. We are sorry for this disappointment. Please allow us to better your experience with u... read more
Had to switch rooms three times as they were filthy, trash can full of trash in kitchen. Had dead roaches and even roach bait on the walls.....
Business response:
Dear Sonja, We appreciate you choosing our hotel for your visit to Cleveland. Our team works hard to deliver clean and comfortable accommodations to our guests. Therefore, we apologize for our oversight in preparing your suite and the inconvenience this caused. We have shared your feedback with our housekeeping and pest control team to ensure your room is inspected professionally for any lacking aspects. Thank you for your patience and for bringing your concerns to our attention. We will continue working hard to serve our gu... read more
Everything needs to be redone
Business response:
Dear MAAN, Thank you for being our guest. We are sorry for not meeting your expectations. Your feedback is important to us, and we will share them with our concerned individuals to improve. Please stay with us another time so we can provide you with an enjoyable experience.Sincerely,Hotel Management
Room was not clean. There were dirty diapers in the kitchen trash, spreading stink throughout. Bathroom didnt have toiletries. Bed sheets were not clean. Room wasnt vacuumed. Front desk couldnt get us a similar room. They hire third party contractors to do the cleaning. Horrible experience, will avoid staying at all costs, especially if you're traveling with family.
Business response:
Dear Humayun, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Worst experience first the front desk was very rude they didn’t have any pots or pans no face cloths and my room was filthy hair everywhere toilet bowl had not been cleaned out, old soap in the shower and floor hadn’t been vacuum I have videos it’s was a very bad stay
Business response:
Hi LaTashia, I am very sorry to hear about your experience with us. We are making immediate changes to make sure this never happens again. Thank you for your feedback!
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.