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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean. There were dirty diapers in the kitchen trash, spreading stink throughout. Bathroom didnt have toiletries. Bed sheets were not clean. Room wasnt vacuumed. Front desk couldnt get us a similar room. They hire third party contractors to do the cleaning. Horrible experience, will avoid staying at all costs, especially if you're traveling with family.
Business response:
Dear Humayun, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Worst experience first the front desk was very rude they didn’t have any pots or pans no face cloths and my room was filthy hair everywhere toilet bowl had not been cleaned out, old soap in the shower and floor hadn’t been vacuum I have videos it’s was a very bad stay
Business response:
Hi LaTashia, I am very sorry to hear about your experience with us. We are making immediate changes to make sure this never happens again. Thank you for your feedback!
Zero cleaning
Business response:
Hi Sridhar,Thank you for your review. We are sorry your stay was not favorable. We will work hard to make the necessary changes to your concerns.
Beware Non- smoking room smoked in. Carpet with many stains. Pull out couch mattress filthy. Staff friendly and gave towels. Only 2 in a 4 person room. Supposed to have grab and go breakfast, but “ corporate took it away” and they haven’t updated the booking site yet.
Business response:
Hi Nancy, Thank you for your valued review. We apologize you had a bad experience at our hotel. We are working hard to make the changes stated above to better our guest experience.
Bait and Switch I used a filter on hotels.com for free breakfast before I selected this hotel. When I arrived, receptionist said that this franchisee does not offer free breakfast. They did not offer any accommodation for this error. Very disappointed in this hotel since it was booked based on false information from the hotel
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,441 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.